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Business Profile

Landscape Contractors

Birchcrest Tree & Landscape
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Birchcrest Tree & Landscape's headquarters and its corporate-owned locations. To view all corporate locations, see

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Birchcrest Tree & Landscape has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Birchcrest Tree and Landscape, *** *** ***** ********* *** ***** *************, trimmed my trees and placed a cable across one tree, plus did a Basal Bark Treatment on one tree in my property. A few days later three large white spots appeared at the base of one of the trees in my front yard. Looked like the areal truck used leaked some substance. The grass was burned.
      Called the company, was told someone would get back to me and take care of the problem. Nothing happened. Called again four different times in the next four weeks, told the same thing, nothing happened. Last time I called (Amy) was told one of the supervisors would call. Again, no call, nothing happened. Spoke to my legal council, was told to get work done and deduct payment. When I received the bill from Birchcrest, I deducted $300 for work done to scrape, place top soil and recede. All the info was transmitted to them and a copy sent to the President of the organization that included my telephone number and e-mail address. Again no one called. nothing. Now they want to additional $300 I deducted from my bill payment to be paid. I have no intention of doing so. Based on my experience, I would not recommend any one doing business with this organization, They are callous, they do not care about legitimate complains of their customers starting from the front office, the supervisors, all the way to the president. I want these people to get off my back. Need you help to settle this issue.

      Business Response

      Date: 09/28/2023

      We will be refunding this customer.  

      Business Response

      Date: 10/02/2023

      At Birchcrest Tree & Landscape, it is always our desire to provide the best possible service. And, if there are any issues with our service, as happened in this instance, our desire is to resolve any problems as soon as can be arranged once we have determined what restoration is needed. Unfortunately, during the height of our busy season, this is not always accomplished as easily or quickly as either the homeowner or Birchcrest as a business would like to see happen. Any initial calls would have been forwarded to his consultant (or his Voice Mail) as he would know the property and best be able to 1. Recognize the area in question on the homeowner’s property.  2. Assess the situation (requiring a site visit – which was done) and 3. Arrange for the appropriate department to provide the needed restoration.  We sincerely apologize that these steps and the timeframe for Birchcrest to accomplish them were not communicated to the homeowner in a timely manner and led to the homeowner proceeding with repairs on his own. Birchcrest did not receive a letter to the President or copy of the bill to the homeowner for the restoration work he contracted elsewhere. However, we have credited the amount he deducted from his payment and have mailed out a statement reflecting no remaining balance on his account. 

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tree was not cut below communication lines, as clearly visible in photo. Wood was not hauled away as shown in the other photo, both taken 05-22-2023.

      Business Response

      Date: 06/07/2023

      BBB spoke to the business and the following was relayed: We did recognize that it should've been cut lower and we're going out to take care of everything this week.   

      Customer Answer

      Date: 06/10/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      Although the tree was cut to the required height during the week as promised, the wood cut from the tree had not been removed from the site as of Saturday when the attached photo was taken.  We want the job finished as described on the Work Order. 

      Regards, 

      ***** ********

      Business Response

      Date: 06/12/2023

      BBB spoke with the business and the following was relayed: Arrangements are being made for the wood pick.  It will be done ASAP.   

    • Initial Complaint

      Date:11/28/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since giving Mark M**** $700.00 for deposit on tree work I have yet to see or hear from company. I specifically told Mark wanted worl done before winter. If he couldn't get it done in Sept or Oct he should have said something. I called company several times and was don't call us we will call you. Call never came, sinally on Nov 2 at 12:30 pm I called again and tod the lady that answer told her my situation she got Mark he gave me aanother excuse & never heard from him again.

      Business Response

      Date: 12/01/2022

      BBB received the following response from the customer on behalf of the business: I received the check for $700 that was mailed out postmarked November 29, this is resolved. 

    Birchcrest Tree & Landscape is BBB Accredited.

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