Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Lifts

Apex Lift Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lifts.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 6 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Alert Details

This business has 1 alert.

Pattern of Complaints

On July 12, and July 26, 2022, BBB attempted to contact Apex Lift Equipment regarding a pattern of serious complaints. BBB received complaints alleging:


consumers paying for lifts and not receiving them. Initially they are met with excuses as to why the items has not been delivered, then they are unable to contact anyone when they request a refund. The complaints allege the business collected advance payments ranging from $29,500 to $64,900. The business failed to respond to the complaints through BBB’s complaint process.


BBB notified Apex Lift Equipment about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, affiliation with other businesses, the physical address of its principal office, copies of required competency licensing and a completed BBB Standard Business Questionnaire.


As of August 23, 2022, Apex Lift Equipment has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about Apex Lift Equipment’s business practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.  


 

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.