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Business Profile

Lifts

Apex Lift Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lifts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022, We were in contact with Jim D***** VP Sales & Marketing in response to our recent search for a telehandler. He had just what we needed at a really good price and we agreed to purchase the lift. We cut two checks for $39,900 and sent them a photocopy of the checks with the agreement that we would give the driver the original check upon delivery. 1 week later (when the lift was scheduled to ship), they called and claimed that they found a leak as they were loading it to ship it. They said they would repair the leak and ship ASAP. Then it was delayed by parts not coming in (blamed COVID) and then we couldn't reach them for a while and ultimately they stopped communicating or answering the phone after offering to refund the money. So far no telehandler and no refund.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were contacted by Jim D***** VP Sales & Marketing in response to our recent search for a 2015 ***** ***********. He had just what we needed at a really good price and lots of reasons why they were able to sell it to us at below market value. We took the bait and agreed to purchase the lift.
    We cut a check for $34,900 and sent them a photocopy of the check with the agreement that we would give the driver the original check upon delivery. 1 week later (when the lift was scheduled to ship), they called and claimed that they found a leak as they were loading it to ship it. They said they would repair the leak and ship ASAP. Then it was delayed by parts not coming in (blamed COVID) and then we couldn't reach them for a while (people out because of COVID) and ultimately they stopped answering the phone. My request for a refund is unanswered. In calling competing dealers in the area, we discovered that this business is not legitimate and that we have been scammed.

  • Initial Complaint

    Date:09/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022, we purchased a used lift in the amount of $52,500. (minor repair needed)
    In April of 2022, Apex was unable to do the minor repair to ship the equipment.
    Therefore they refunded $45,000 leaving a balance of $7,500.
    I have repeatedly tried to contact the company via email and phone to the salesman and office manager.

    No one answers the phone or the emails.
    Thankful for the partial refund but bad business to leave everyone hanging.

    Searcy Construction Services, Inc.
    ***** **** ###-###-####

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a telehandler for $50,000 from them and have not received the machine and they have completely disapeared and i cannot contact them at all

  • Initial Complaint

    Date:08/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by APEX Equipment about a recent search for a 2017 ******* Gradle Machine. We spoke with the Vice President of sales Jim D****. We sent a photo copy of a check of $49,900 to secure the machine and agreed it was to be cashed in once we received the machine on our end but instead it was cashed in ahead of time. The machine was suppose to be shipped to us 3 Months Ago and throughout this process we haven't received any word from it but excuses about us getting the machine shipped to us. We contacted them numerous times and it seems as if our calls are being ignored. Invoice #**** for a 2017 ******* 10054
    Serial Number #**************. Kyle A**** is the shipping manager, his email is ************************** & his phone number is ###-###-#### and their office phone number is ###-###-####. I highly believe this company is a SCAM and should be looked into, to prosecute those behind this well thought out SCAM

  • Initial Complaint

    Date:08/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-14-22 purchased a telehandler for 30,000.00. My check was cashed within a week. Jim D***** has promised for over 3 months it was shipped. Nothing but excuses given why it hasn't been shipped. Now no one will be in touch and voice mail is not receiving any calls.

Apex Lift Equipment is NOT a BBB Accredited Business.

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