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Business Profile

Mailing Services

The UPS Store Rochester, NY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The UPS Store Rochester, NY's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store Rochester, NY has 2 locations, listed below.

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    • The UPS Store Rochester, NY

      620 Park Avenue Rochester, NY 14607

    • The UPS Store Rochester, NY

      144 Fairport Village Landing****FORMER**** Fairport, NY 14450

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made an online appointment at Store 1401 with UPS Store website to see the Notary the day before.
      The day of the appointment, I went to the Store and staff replied that they have no notary.

      Business Response

      Date: 01/02/2024

      Response taken by phone:  We apologize for the misunderstanding.  We have no control over the posting on the UPS website and there is no way to change this.  We currently do not have a notary on staff and were not able to notify the customer in time for the appointment.  We usually tell the customer where the service is available.

      Customer Answer

      Date: 01/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. UPS' response does not solve the issue. If UPS Corporate cannot change their website that Notary Services are not offered at that UPS Store location, it will happen to other future customers who schedule a Notary appointment online like I did.

      Regards,

      ****** ****








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