We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marina

Sutter's Marine, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Stephen T

    Date: 05/21/2024

    Beware. The owner of this marina is extremely arrogant. rude, and uses unfair business practices. I happen to have a 50’ boat on Irondequoit Bay. Sutters is the only marina on Irondequoit bay that has a pumpout station for waste. The next closest pumpout facility is over 10 miles away. The actual size of the blackwater holding tank on my boat is 80 gallons but I always pumpout at about 50 gallons. I admit that my boats holding tank is larger than about 95% of the boats that visit this marina. The owner (Ryan) of the marina states that since my tank is so large, he has to charge me $40.00 for each pumpout. I reluctantly paid this price for two years. This year I noticed a sign on the dock that reads “ Pumpout - $10.00 per Cycle”. The pumpout station pump runs at timed cycles that last approximately 5 minutes each. Even though I have a larger holding tank, it is still able to be pumped out with one cycle. When I tried to explain that I felt that it was unfair to charge me $40.00 for one cycle just because I have a larger tank, the young female employee was extremely rude and condescending and refused to listen to my reasoning. I will never go to this marina again and do not recommend boaters support a business with these kind of business practices. By the way, I forgot to mention that I have purchased over $2500 in fuel at this marina over the past few years.

Sutter's Marine, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.