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Business Profile

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YPC Media
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    yellowpagecity.com (YPC Media) is serving a business listing for a business named ****** **********: h**********************************************************************/ ****** ********** has been closed for 5+ years. The phone number on this listing ###-###-#### is my personal cell phone number and I am regularly receiving B2B oriented phone calls for this defunct business and I need it to stop. yellowpagecity.com has the listing in 7 different business categories and they require that each be removed individually. I have submitted online requests on yellowpagecity.com asking them very nicely to remove these listings every day for a week and they have not done so. The confirmation webpage that I get after I submit each removal request states "Please Note: No changes will be made to your listing information until the 9.95 verfication fee has been paid." (BTW they spelled verification incorrectly). It is highly unfair that I am required to pay them nearly $70 to have these listings removed because I never gave them permission to post my personal phone number on these listings and I find they are violating my privacy rights by positing these listings and not removing them promptly when asked. I am requesting that yellowpagecity.com (YPC Media) remove all 7 ****** ********** listings ASAP. Also, how does paying $9.95 per listing verify that I am the owner of the listings in the first place? Money grab!?! If you need to verify that I am the owner of ###-###-#### please call or text me at this number and I will confirm that I need these listings removed. I have tried to call them at ###-###-#### "to get further assistance" and it identifies that I have indeed called YPC Media then immediately transfers me to a voicemail box where I leave my contact info and they have not called me back let alone provided me any further assistance. Please help!

    Business Response

    Date: 02/08/2023

    I apologize that we did not see this request through the online form.  We have removed each of the listings noted in the complaint from the yellowpagecity.com directory, and again apologize the the delay in response.

     

    Customer Answer

    Date: 02/10/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******








  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to do business with YPC media. I cancelled my contract @ the end of 2021 to do business with a new vendor. I later found that they had taken ownership of my business facebook page. i quickly contacted the rep i used to deal with. No response. sent another email to another rep, NO response. sent in a request to the website homepage outlining my problem. NO RESPONSE. Called in to speak to someone - no reply, voicemail only. I'm unable to make any changes because they will not release my business page. i have been very patient, but this is now costing me $ as i can not operate my business social media. I feel this is a punitive move since i switched vendors.

    Business Response

    Date: 08/04/2022

    ****** ******** emailed us a copy of this complaint yesterday and we have responded with the email below.  We will continue to reach out to him until this issue is resolved to his satisfaction. Hello ******, I apologize for the inconvenience you have
    experienced.  I just tried to call your office and left a message – we are
    also going to be sending you a message on ********. We looked up your account in our CRM which was cancelled in
    September of 2021.  It does look like you were working with Robert
    B******, who parted ways with YPC Media around that time.  One of our
    senior account managers, Krystle, attempted to call a few times in September
    2021 after which you were cancelled out and we removed ourselves from ********,
    **** and other accounts we had access to. Can you please clarify which phone number and email you were
    reaching out to? Also, we released your business account in ******** upon
    cancellation.  Can you give us a screenshot of who currently owns the
    page?  We can then contact our ******** Account Representative and see if
    we can help you solve this issue as quickly as possible. It is a priority for us to help you solve this
    problem.  Feel free to call, respond to this email or send a ******** message! Danielle H******** VP - Sales and Operations, YPC Media

    Customer Answer

    Date: 08/04/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. they just fixed it bc it was not that way the last few months. in any case, that's all i wanted.  this issue has been resolved. Regards, 

    ****** ********
     

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