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Business Profile

Optician

Rochester Eye & Laser Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving a bill for a no show appointment, but was not aware of an appointment missed. I did not receive a reminder call or text in regards to having an appointment with them, they have my phone number on file. Also, I do not know the date of my appointment missed or when it was scheduled.

    Now I am receiving letters about a $50 no show that will be sent to collections and discharging me from the practice, when not only I go to this practice my whole family of 6 does and have for years.

    Business Response

    Date: 06/13/2024

    Good Morning,*******'s original appointment was scheduled for 12/28/2023 at 8:45AM. She received a text message reminder on 12/21/2023 at 10:05AM. She no showed this appointment.Previously she had rescheduled this appointment multiple times:Her appt for 9/1/2023 she rescheduled on 8/31/2023.  Her appt for 9/15/2023 she rescheduled on 9/14/2023. Her appt for 10/18/2023 she rescheduled for 10/17/2023. Her appt on 11/16/2023 she rescheduled on 11/15/2023.Multiple text message reminders went out for all of these appointments. She ,must get the reminders because she calls the day before to reschedule.Any unpaid bills will go to collections.

    Customer Answer

    Date: 06/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Explains the reason for the bill I received. I’ve rescheduled each time ahead of time as stated in response does not make since to not just show up for the appointment I rescheduled 11/15/2023 the day before that’s say I missed the rescheduled appointment 12/28/2023, if I was not going to make the appointment I have always rescheduled at least a day ahead of my appointment stated and shows in response. Which means I never received the text or call for reminder that was sent to me you are saying.I’ve been with the practice some time now and to do a no show is something that I do not do I have always rescheduled when I knew I would not make the appointment for self and other family members. This sounds like a miscommunication issue that caused me to miss my appointment.I will call the practice and have my entire family removed also and cancel any scheduled appointments. I think that will be best. I really do not want myself or family to be associated with a practice as such. 
    Regards,

    ******* ***********

Rochester Eye & Laser Center is NOT a BBB Accredited Business.

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