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Business Profile

Piano Movers

White Gloves Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Piano Movers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September, 2022 I contracted White Gloves Moving for a full service move of my home from
    Pittsford, NY to Corpus Christi, TX. This was a full service move that included disassembly and packing in
    NY and unpacking and re-assembly in TX. I chose this company because they market themselves as
    movers of high value items including fine art and piano moving. The majority of the furniture and decorative pieces are new and of high value. For additional protection against damage, Whit Gloves offered me full value insurance at an additional price of $1,500 (seem moving reciept). I paid $14,000 upfront on September 26, 2022 with agreement to
    pay remainder of the amount after satisfactory delivery of items in TX. The items were delivered on October 15, 2022 and some of the high value items were damaged, broken,
    or were missing components and no longer able to assemble, including my a classic piano with one leg completely broken off (see damaged items attachment). Total damages are valued at $18,047.79. White Gloves Moving charged the remainder of my credit card, $6,882 without authorization on 10/17/2022 (see moving receipt)

    I’ve been trying to contact White Gloves Moving since delivery by calling, texting, leaving voice
    messages, and emailing to report the broken items and file an insurance claim. However, it’s been over 2 months since the move, and I have not heard a response (see communication attempts attachment).

    The service was not as described as they damaged my piano and fine furniture, and the payment for insurance was apparently a fraudulent charge, as I never received any policy documentation or information on how to file a claim.

White Gloves Moving is NOT a BBB Accredited Business.

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