Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired MMT Property to manage 3 of my residential rental homes. He has not transferred the rent he collected. I notified him that I will no longer be using his services and now he is holding the tenants security deposits and will not transfer them to me. He has become unresponsive.

  Business Response

  Date: 10/22/2024

  I can create an entire package proving how ridiculous this is, and provide dozens and dozens of communication evidence with text messages and phone calls and emails and also a statement from the tenant that she drove away from the property on ********* st with her behavior. We had a tenant that was moving into a property, she wouldn't let us prepare the property ahead of time because she didn't want to pay us to do it, she wanted to do it herself and failed to do so. Then tried telling the tenant it was our fault, and then pretty much told us to tell the tenant to deal with it and I said we don't operate like that you should have let us handle this from the beginning before she moved in we could have had all of this wrapped up we do it dozens of times a month for people moving in and out of properties. When the tenant told her no it's not Mike's fault he tried to help you wouldn't let him and you didn't complete what you said you were going to she ended up moving out of the house because she didn't want to deal with the landlord, it just so happened she had another place to go so it worked out but we had to rent the place to another couple that that ended up working out perfectly but free of charge of course!  I'll provide you with a ledger and a report and you judge for yourself if this is even worth wasting my or your time on this, this is just a woman that would get upset if we didn't respond to her within one business day with multiple texts and phone calls, and demanded the money to be sent the second it was paid we don't work like that we have dozens of clients and over 100 tenants we don't send the payments out the second we get them it would be an accounting nightmare, we send them out in batches twice a month, like every other management company. If people pay on time we send the money by mid-month or end of month at the latest. The second attendant would pay rent she would be calling and texting and would be following up every couple hours every single day and then get mad if we don't respond.  As you'll see from the reports there was never a missed payment in fact we paid multiple times a month instead one because she could never wait on the payment and would text and call incessantly, use your judgment, you tell me. This is really not what the Better Business Bureau is for she's using it as a forum to complain or weaponize the service because she didn't get what she wanted when she wanted it, so it's a refreshing feeling for people to bash businesses online when they don't get what they want, but again as you see she never went one month without a payment. Ever. We also keep security deposits in an interest-bearing trust account, by law, for every client, she's the only client that demands we send her the security deposits. The reason we don't do that is because technically we collected it so we are responsible for it so if something happens and we need to give it back and the landlord doesn't want to give it back we are responsible to give it back anyway because it's "care of" our company. She complained incessantly and was bordering on harassment because we didn't give her the security deposit and first month's rent that we collected before this woman moved into the property on ********* st, the reason we don't do that is just in case the tenant doesn't want to move in or something happens we have to return the money, who knows things come up and people's lives and they can't move in last minute there's several variables that can happen and it's happened plenty of times, so we have it in our account and then when they take possession and everything is squared away we transfer the money, she demanded it before the lady even moved in which is a huge liability and risk on our behalf I've never had anybody demand rent and deposit before the tenant even moves into the property. Security deposits is the only balance she has, in a trust account that we will return. Every dollar of income that we've ever had has been sent to her, if you need more evidence I got plenty more text messages, emails, and the statement from the tenant saying how we were absolutely a pleasure to deal with, we were always responsible and always accountable and that she was the one that created all the drama with that ********* situation.  She tells us she's going to contact the other tenants after we, in her eyes, failed to send her the money instantly when we collected from the tenant on ********* st., and started calling us scammers on social media, which I assume means she's going to take over the properties and we're fired. Then when she fails to get the locks serviced for the new Tenant to move in and the Tenant gets locked out at midnight, of course she demands we go over there and rectify the situation. I'm pretty sure the woman couldn't even get in the house for 2 weeks because she couldn't get the locks figured out but she wanted to handle it so we were hands off. She eventually got new locks put on when the new tenants moved in they came after this lady left.   I have phone records, again, not communicative is absolutely a blatant lie. It's if we didn't get back to her in a day or two she would go ballastic, that's the problem. We're a Management Service Company we're not a personal assistant company a lot of landlords fail to see that when they hire managers, they think they're co-managing together when it's not the case some landlords would be better off hiring an internal assistant or manager themselves rather than a third party company that handles multiple clients. It's not better one way or the other but just some landlords prefer to be more Hands-On and want instant responses and action which is impossible for a Management type Service Company.  Again just look at the black and white statements here, you tell me if there's a problem. We also placed another tenant at another one of her properties that she was very happy with. I can send more follow-up evidence if you need but this should pretty much show you how unwarranted this is

  Customer Answer

  Date: 10/22/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I am still awaiting the below funds.  Do not care to respond to personal attacks. Will be happy to close this out once funds are received. $150 - Remaining ********* October Rent $2,000- ********* Security Deposit $1,650 - ***** * Security Deposit $250 - ***** * Pet Security Deposit  $250 - Reserve balance  Total outstanding = $4,300 It is imperative I receive these security deposits back I have communicated to the tenants that I am still awaiting the transfer of these.  Business has told me they would send them and have still not received.   
  
  Regards,
  
  ***** *******

  Business Response

  Date: 11/14/2024

  So the client was requesting security deposits of course, they were released from our trust account, put into our operating account, from our accountant, then we went into her profile in our software, released the deposits back to the tenant, which technically means they got released to us in order to be able to give them back to the owner, and so the accounting reconciliation makes sense it's a little bit of a process, but that way she sees what's going on and it's clear for everybody, and the Tenant sees it, and the transactional record is recorded and reconciled properly and again this is an income for her these are deposits.. it was released, she was told all of this and we do our transfers on Friday today is Friday and deposits are being released.  I hope this gets taken down off our Better Business Bureau profile because this is absolutely ridiculous. I don't think using the Better Business Bureau to keep a business backed into a corner to do what you want when you want them to do it is fair, it's tough enough to run a small business it's even tougher in the rental business with landlords like this and aggressive tenants. I don't think doing this on a public forum is necessary at all and is not appropriate, you can see we've done nothing wrong here. Having to explain every move we make to you guys to then go mediate and explain to her after she already knows this information is unfair to us.  I don't think weaponizing the Better Business bureau is appropriate, it's a waste of time for you guys, an extremely unfair to us. See below. Thanks again and obviously not frustrated with you I know you're just doing the best you can in the situation Dear ***** *******, An electronic payment of $2,250.00 has been issued to the bank account ending **** on 11/8/2024.  Regards, MMT Property Group, LLC

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2023, the relationship with MMT Property Group aka Mike T********* was terminated.
  A request was made by me to complete the transition to include, all funds due, communication information on tenants and all keys for the properties (3). Efforts were made via email, text, phone to remediate issue amicably to no resolve.
  
  Various issues were sited as reasons for the termination.
  As of 11/27/23 I have not received anything requested
  
  Funds owed for rent collected minus expenses and monies received = (**********************) = $12924.52
  Deposits collected = $3075
  Overcharges for landscaping for 2 properties prior to MMT property Group taking over (560) and duplicate clean fee (150)=$710
  Total monies owed = $16709.52
  
  additionally any funds for reserves, late fees collected should be refunded also.

  Business Response

  Date: 12/21/2023

  As ******* stated, we were in constant communication, over communication where it was taking away from other clients and services. She wants refunds for landscaping that "wasnt done" our last invoice for landscaping or 10/31. I told her if we were not trimming and mowing your properties bi-weekly you would have got tickets, so send over any tickets you got because the city is strict on lawns. We were asked to remove a huge bush/tree that was seemingly growing for a few years and got pretty bad where it was onto the sidewalk. We did an emergency work order on 9/28, since everything with her was an emergency and urgent, had it done by end of day on 9/29. We responded at 726pm on 9/28 and it started at 8am the next morning. That's one of 1000 references I can provide about our swift responses to her demands. This was done in September, not one word of thanks, all we got was "well it should have been earlier if you were keeping track of the landscape properly".  Keep in mind this was planted, on purpose as a privacy type of shrub that she wanted removed because it was overgrown. See attached. We would receive a daily task list from her with follow up calls and emails every few hours asking for updates on the tasks she wanted, and then would accuse us of ignoring her and being unprofessional if we didn't answer or complete all tasks she wanted within the time frame she demanded. She had a shoestring budget but asked us to do work as if she had an open checkbook. We told her regarding the bathroom floor is really needs to be ripped up and replaced as the floor is rotted and soft, I said as a temporary fix we can lay LVP over it but it will need to be replaced soon that wont last long, she opted for that bandaid repair and then accused of bad craftsmanship. It's a typical landlord scenario that happens, cry poverty to the management company so they do some cheap repair then complain about it later. We no longer do these favors for landlords. Right way or no way. Regarding the other flooring issue. We told her that the tenant's baby daddy put down some awful flooring with poor craftsmanship, she insisted we did it for some reason after we told her multiple times and showed her proof our people did not do it. See attached text picture, which also addresses the rotting floor she refused to fix and wanted us to go over. I could go on and on but you see a pattern here. I realize people come to complain to a mediator and trash a business when they dont get their way and take no responsibility or accountability, this is easier to do for them.  I am willing to send over the deposits collected , and whatever rent was collected. Keep in mind, one tenant was in jail, mom moved him out, another was in viction, another wasn't paying, another was slow and partial paying ,and one paid in full one time. So these landlords that try to pretend there's magical money to collect from management companies need to not believe the tenants that tell them they pay when they dont. Again we will send over the security deposits no problem and the little rent that was collected toward the end of the management since the last transfer of funds took place  _Mike    

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a payment from MMT for over 6 months. From my calculations I am owed over 17 Thousand dollars. I have repeatedly contacted M****** ********** who has assured me at every call that all will be straighten out. It never has been. I own only on property and rely on the income. M****** ********** has put me in considerable financial risk. I am afraid to change Management Companies as I fear I will never see the money that is owed.
  I also need tax documentation. They have a website where "reports" can be pulled but they are not kept up to date - making that site useless. 

  Business Response

  Date: 03/14/2023

  Hello ********* I know that we are speaking outside of this complaint, and as you know it cannot be removed so I have to respond to it which we already discussed I'm glad that I was able to explain things to you a little more clear about what's going on. I realize BBB is a forum that people like to run to to complain and vent frustrations but there's always another side to the story, I know we have a good working relationship so don't take any of this personal but I have to show the other side of the story   I know this has been a frustrating process you came to us this property was in disorganized chaos from the aftermath of a rooming house, this happens frequently when we take over distressed properties from distressed owners it's always an uphill battle to get things restabilized and were the ones on the front line getting taking all the bullets in the process. From the very beginning we were filing evictions to get the tenants out that weren't paying so there wasn't incoming generated for quite some time. When we finally got the tenant upstairs out we put a new tenant in there this was after doing a lot of work on the property to be able to do so, and I remember you being very thankful about it. The lady upstairs was not easy to deal with unfortunately, and she paid paid rent only after demanding work to be done before doing so every single month until she left the property. I didn't realize she was going to be like that I know that's also a frustrating thing to deal with. The gentleman downstairs owed a tremendous amount of rent, as you know it took a lot of time and a lot of effort to get him out of there and get the back rent paid. Dealing with all this stuff during covid was extremely stressful for everybody and I know it was for you too but there's only so much we can do so fast. We weren't collecting income for a while and just this January we have both units filled for you as you know with good tenants. Finally. I know sometimes the reports can be confusing that's why we went over the numbers and everything makes sense now on your end so I hope everything is cleared up I I attached the owner distributions here which I also emailed you that, you agreed that they were sent and accepted. your current balance is now at 4,000 because we just collected the rents for the new people that moved in. I know it was a long frustrating process sometimes that owner portal website reporting is confusing and it wasn't updated for a while because we didn't have income coming in so there was nothing to report. I got I'm glad we got everything cleared up but unfortunately I have to respond to this. Rental property ownership is tough in New York 

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ********* ******   

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had MMT property management LLC start management of a house I own in Geneva, NY from Oct 2022. They did nothing to manage the property and owe me $2140 in owed rent collected and reserve for repairs. The rent collected was due in Dec 2022 and Jan 2023. After months of emails and phone calls the money has still not be paid to me. I would like the money owed paid ASAP, please. I am hoping you can help. Thanks in advance.

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My oven hasn't worked since Easter of 2022 been calling to get that fixed nobody gets back to me since then also my bathroom doesn't have no power and it has no lights since Easter of 2022 also my furnace filter has that been changed in 5 years I call the office at **** **** *** nobody responds they keep telling me they're going to get a hold of maintenance and they do not or I never receive a call back and they don't show up

  Customer Answer

  Date: 01/19/2023

  BBB spoke with ***** on the phone and the following was relayed: "Everything was resolved within 24 hours.  They fixed everything.  They are going to resolve all problems.  They are really great people.  They do respond now."