Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  Thank you for this opportunity of support. I purchase a reading in 2018 for $350.00 for an hour. I was told that there was a waiting list of at least a couple of years. I did not hear from them for several years, so I reached out. Trish was the creative director. She and I went back and fourth through emails. She left and finally got through to a woman named Lana. She was very difficult to work with. She at one point asked me to show proof of purchase because she couldn’t find any record of my payment. After a lot of looking through 5 years of credit cards and bank statements, I found it. I sent it to her. She made insinuations that it was too long ago and other insulting words. She finally agreed to refund me the full amount. I wanted a reading so badly, but going through her was too difficult, that I wanted a refund. I did say to her that I didn’t want to say anything disparaging about Jennie M****, but if they didn’t honor my refund, I may have to do that. I never did. I’ve tried to contact them in so many different ways, after she asked for my address to send the check to. I’m still contacting them, but no one will respond in anyway. I am very upset and frustrated with her staff. I have my receipt, all our emails with proof that she said she would grant me the refund. I would be happy to forward all of them to you. Please let me know. I tried to upload proof, but wouldn’t allow it to.Thank you, **** ***** 

  Business Response

  Date: 09/06/2023

  Our policy is all sales are final. It's all over our website, every page. When you purchase a gift certificate it's only valid for 1 year. ***** purchased a gift certificate in 2018. Three years later she reached out to schedule the reading. My assistant Trish explained the policy to her. Even though it had expired I was willing to still give her the reading. Trish tried at least three times to schedule a reading with *****. She would go missing for months and then demand her reading. This has been going on for 2 years now. ***** is unable to provide proof of the actual gift certificate thar shows the expiration date. She has threatened to slander my name publicly. I felt I have gone above and beyond to honor her request. 

  Customer Answer

  Date: 09/07/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ********* *****