Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Fussy's business was not professional at all. They lacked in communication and were not very thorough with when they were going to start the project. Supplies to fix the roof were dropped off randomly without communication. The workers showed up at the house without us knowing what time (the workers did a great job and so did the lead man too). It was a hassle trying to be in contact with the 'secretary' as well. Once the invoice was submitted to us, I had my fiancé take care of it. He went to the business office and waited for 15-20 minutes after the agreed time. The owner did not acknowledge who my fiancé was even though the project was completed at that point. He was very arrogant. After some discussion my fiancé was told a third party group would be calling him to collect payment. We waited and waited, nothing came at all. Another invoice was sent via email from the secretary and I responded cc'ing my fiancé and she did not acknowledge him at all. There was no phone number in the email for us to reach her to make the payment. This went on for almost a month and a half, finally we were able to get ahold of her today 7/28and made the payment. We asked for a small cut from the final amount due to the lack of communication since the beginning. The secretary was nasty towards us on the phone and kept interrupting us. She would not allow us to speak and was very disrespectful. We felt like we were not treated as customers at all and did not feel that they deserved the full amount as this could have been avoided if there were better communication to begin with.
  
  We first agreed to do the roofing project on June 20th. They started on June 22nd. The original amount was $5495 but the final total came to $5795 due to a roof rot. We asked to cut down back to the original price as there was a miscommunication between the secretary, myself, and my fiancé. On top of that the owner was very arrogant and rude. He also brought up personal information that was not necessary.

  

  Business Response

  Date: 09/20/2022

  This letter is in response to the complaint filed with BBB from ****** **********, Complaint ID #******** We feel we did everything possible to make Ms. ************ job a success and as you read the attached correspondingemails between this customer and our company, she was informed of the job start date and completely happy with allthe information she was given, until it was time to pay the bill and her fianc6 asked for a deduction and we denied therequest. We completed the job as specified, in a timely manner and wished to be paid in full for our services. It was not until payment was requested did ****** and her fiancC claim any issues with our company and they are simplynot happy with our denial to reduce the Invoice amount - due to her claim of miscommunication. We do not agree to her claim of miscommunication and have email correspondence to show otherwise.Please feel free to contact us via email or phone ***** ******** with any further questions or information needed.  

  Customer Answer

  Date: 09/26/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have included all correspondence between the business with myself and with my fiancé.  As you can see, there were no responses from the secretary Cheri, it seems like she had never received them at all from either **** and I. As mentioned, when we tried to coordinate the payment to be set up with the owner Scott, he told **** directly that a third party would in contact with him, and we did not hear anything for some time until Cheri contacted us. As mentioned and shown, Cheri did not acknowledge **** in any of the emails or respond to him at all, it got very frustrating. When we were able to connect, Cheri was very rude and dismissive towards us while on the phone. We simply asked for a cut in the payment due to a huge miscommunication and allowing this to drag on for as long as it did. Also mentioned before, there were no communications with us at all with the the supply drop off, the timing the job would begin as well.  We are just simply reporting them due to lack of respect towards their customers, we are not really interested in any financial compensation as it seems like they are not willing to acknowledge our concerns. It is more towards the unprofessionalism that we experienced. It appears that it is not be their first time as it was mentioned in other reviews we've seen. We were recommended to use Mr. Fussy's services by our realtor, had we known there were issues in the past with other customers, we would not have chosen them.  
  
  
  
  Regards, 
  
  ****** **********