We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Snow Removal Services

Tree & Yard Renovations
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tree & Yard Renovations's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tree & Yard Renovations has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-23-2022, I hired Tree and Yard Renovations for snow plowing and a tree removal. I paid Chris Z***** $1,399.00 for the tree removal and snow plowing.
      On the day after of thanksgiving holiday 11-25-22, I went in the hospital for heart surgery. I had asked Chris Z***** to please refund me the full $1,399.00 because we could not afford the tree removal at this time because of upcoming medical bills. The snow plowing cost was $399.00. He said it was to late to cancel the snow plowing, but would refund me 1,000.00 minus $100.00 for a cancellation fee. So I would receive a total of $900.00 from him.
      It is now 6-21-23 and still have not received the $900.00 promised.

      Business Response

      Date: 07/12/2023

      BBB spoke with the owner who explained that he would be refunding $1000 as soon as he can, which may be in a couple of payments. He apologized for not taking care of this sooner.

      Customer Answer

      Date: 07/12/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      *** *********I was promised this payment a long time ago and never received it. Let's see what happens now.

      Customer Answer

      Date: 08/18/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have not received any payment as promised. I don't feel this complaint is closed. I need this refund. No timeline for refund was established. Regards, 

      *** *********

      Business Response

      Date: 08/25/2023

      *** and I have worked out a satisfactory agreement at this point  We provided a partial refund and offered credit towards any other service  

    Tree & Yard Renovations is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.