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Business Profile

Used Car Dealers

Superior Auto Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Superior Auto Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Superior Auto Care, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2009 **** ****** from this business in late August of 2022 for a price around $8,800.00. Immediately after purchase, multiple detrimental mechanical issues began to appear with the check engine light illuminated. Needed new fuel injectors and tire pressure sensors. Three cylinders are misfiring. There is a lean condition fault. Power steering is out & cannot turn the wheel. Missed work for multiple appointments to fix these issues under warranty. Scheduled me with ********* but didn’t schedule ********* with me, turned away, missed a day of work. Employees at the establishment have been disrespectful, condescending & has put me through hell. I am a single father that has been taken advantage by this business. I asked for a full reimbursement but refused. I’d like to get all of my money back from this vehicle at least. If I can also be compensated for the emotional distress that I’ve been put through, that would be amazing. I look forward to hearing back on how to resolve this issue.

      Thank you,
      ******* **** 

      Business Response

      Date: 12/12/2022

      HI my name is MIKE owner of SUPERIORAUTOCARE, ******* purchased this vehicle on09/01/2022 and on the 21ST OF September he had a misfire and we replaced the injector under the warrantee at that time he made us aware of his tire light was on so he brought it to ********* on10/08/2022  and we put all 4tire sensors under the warrantee my cost we paid,He mentioned to ********* his check engine light came on,they said call me to set up a appointment,******* called us a week ago 2 months later and told us about the light,he refused to bring the vehicle in because he could not leave the vehicle with us,as of last friday we spoke and his ps went out i told him to bring the vehicle in to repair and refused again to bring the vehicle in.This vehicle was purchased on sept 1st 2022 it is now Dec 12th ******* had a 30 day warranty it is now 3 1/2months later and  refuses to leave the vehicle with us to look at,THANK YOU MIKE 

      Business Response

      Date: 12/14/2022

      Originally your check engine light came on and we repaired the faulty injector on 9-21-22.  You brought to my attention that the tire light came on and that was repaired on 10-8-22.  After that we have not spoke to each other in almost 2 months.  We are here 9-6 Monday-Friday and Saturday 9-3.  This vehicle was NYS inspected, emissions and safety.  I have no problem looking at your vehicle to see why your check engine light is on.  You have been driving this vehicle for 2 months without bringing the car in to be fixed.  Please give us a call to set up an appointment and we will gladly address the issue..

      Customer Answer

      Date: 12/16/2022

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I’m sure you can understand where I am coming from when I say I will not waste anymore of my time or money with you or your business. I requested my money back in exchange for the scam that you sold me. I look forward to hearing back from you. 

      Regards, 

      ******* ****

    Superior Auto Care, Inc. is NOT a BBB Accredited Business.

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