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Business Profile

Vending Machine Supplies

Crickler Vending Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Crickler Vending Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Crickler Vending Company, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have four vending Machines in our lobby. They are hardly ever working correctly and when the machine takes your card and doesn't give the merchandise trying to contact someone either locally or thru a 888 number doesn't get you anywhere. I made an attempt to call today and get a refund and was immediately asked for my name and address and a telephone number, I was then asked to give a card number so that my refund can be put on the card only to be told that my card had expired which it was not expired but it as a **** *** card with only a few dollars on it. I believe that this was an attempt to get my correct banking and address information so that I could be further *******. We are civil servants *** **** ** * ****!!! Please help us!!

      Business Response

      Date: 03/15/2023

      I have tried to contact the BBB with no luck to respond to this complaint. We do not ask for all of the clients card information, but we do need a portion of the card number to properly refund the transaction.  All of our processes are reviewed and are PCI compliant.  We do not save or collect any information that would allow our representatives to utilize client information for mare than processing refunds.  To avoid mailing cash, we try our best to refund client credit cards or pay refunds through ***** or ****** (both secure payment applications). We offer many different ways to contact us, including our website form, email, text message, QR code, and phone.  If anyone has any issues with contact, we welcome that feedback so that we can continue to improve our processes. I would be happy to discuss this issue further and ensure this customer is satisfied with the end result of their experience. 

    Crickler Vending Company, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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