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Business Profile

Weight Reduction Physician

Get Slim Rochester, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Reduction Physician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6-27-22 consultation for weight loss program. Believed it was just a consultation. Presented a clipboard for my initials and signature. Pressured into signing w/o explaining the program. Asked if I could take the info home to read. Was told this was a "special rate". After reading thru the info I realized this was too restrictive and called for refund. No call returned. Only email exchange. In his own email he 1) stated he should make his cancellation policy more visible and 2) in 2 emails offered a $1000.00 refund which to date has not been received. I emailed twice last week to ask again for the refund he promised. Both emails went unanswered.

    Business Response

    Date: 09/28/2022

    Hello *****, We have received word from the credit card company that funds were returned to our account after the dispute was reported. We would be happy to honor our refund offer of $1000, please return the product that you have to the office and a check will be waiting for you.  Regards, Get Slim Rochester  

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   As I mentioned on the phone I am out of commission with a knee injury.  I cannot drive for at least a week.  I am trying to coordinate this with my daughter to drop off the bag to them and pick up the check.  Please allow some time for this to occur. Thank you. 

    Regards, 

    ***** ******** 

Get Slim Rochester, LLC is NOT a BBB Accredited Business.

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