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Business Profile

Mobile Auto Repair

Premo's Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

This profile includes complaints for Premo's Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premo's Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 24, 2023 I had my car brought to Premo's auto via tow truck. The car was diagnoses with engine failure and an engine was ordered on Feb 1, per my request, arriving on the 7th for replacement. As of the current date (Feb 17). Repairs are not complete. I have been given an estimate of "tomorrow" for the past 5 days, after being told "two days from when I receive the engine), when pressed for a promise that things would be done by today I was greeted with the response "I'm not God I can't make guarantees." Premo's has never once called me for a status update. I have had to call them or show up in person to get an update.

      Business Response

      Date: 03/14/2023

      Response taken by phone:   She ran the car with no oil and blew the motor.   I had advised the customer that we were understaffed and did not give her a specific date it would be completed.   She seemed to be in agreement.  I never told her we would be responsible for a loner.  The engine has since been replaced.  

      Customer Answer

      Date: 03/18/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this matter was resolved. However, the business owner was misleading in his response to the BBB. There were multiple instances of "tomorrow" which is a deadline/date. There were also multiple instances of the agreed upon time being an other hour. That is not an acceptable way to conduct business.  
      Regards 
      ***** ******** 

    Premo's Automotive is NOT a BBB Accredited Business.

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