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Business Profile

Online Retailer

The Market Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for The Market Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Market Depot has 2 locations, listed below.

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    • The Market Depot

      Rome, NY 13440

    • The Market Depot

      181 Genesee St Ste 601 Utica, NY 13501-2113

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an instant pot and never received a receipt or the product. Unable to reach business and now website not working.

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ********** screen printed bbq propane tank cover on 7/11/23 -order# ******. The picture and description on website is included in the pictures I uploaded. I was sent a plain black tank cover without a ********** screen print . This is a cheap cover that can be purchased anywhere for $9.00. The company will not replace my cover with the one they advertise on their website. I want the cover that is advertised on their website or my money back. I will gladly ship this cheap cover back to the company at the their expense, not mine, as they falsely advertised what they are selling.

      Business Response

      Date: 08/24/2023

      BBB spoke to the business owner and the following was relayed: They took the money back already and refused to send us back the cover. 

      Customer Answer

      Date: 08/24/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 



      Regards,

      **** *******

      Business Response

      Date: 08/25/2023

      On 7/11/2023 we received the order 181205 for the costumer **** ******* . We delivered the right order to the costumer ( we have all proofs into our warehouse ) . Costumer spoke on the phone with us and say to us that, waited some different and better product. We explained to him on the phone that what he ordered we deliver to his shipping address . But if he is not happy , need to to return it and we will refund his money after receiving the product. By our policy the return shipping is by the costumer . He decided on the phone to return it . Next day he dispute this transaction with his bank cardholder and he took back the money . After that we spoke on the phone with the costumer and we explained that, if the costumer do not return the product, must to be ready for legal action, because is not legal to hold the product and the money . After received back the money must to return the product. And we we was send a demand letter by Oneida County -Commercial Small Claim rules .  He still hold the product and the money . We have to file a legal action. 

    The Market Depot is NOT a BBB Accredited Business.

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