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Business Profile

Tailor

Sew Possible

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    •8/2021 I dropped off my wedding dress to Penny at Sew Possible to make a baptism gown for my daughter & some hankies for my son for their future wedding day. •11/2021, I picked up the baptism gown & told her I didn’t need the hankies right away. •2/2022 I asked if I could come pick up my dress & I would bring it back when I needed hankies. I truly didn’t want to forget that it was there. (Yes, I understood that it wouldn’t be intact because she used it to make another dress) - my message was read & unanswered. •8/2022, I asked again if I could come pick up my dress - she responded saying she didn’t know what I meant by dress & all she had was scraps left. I proceeded to ask for the scraps she had, if she still had them. Then she responded with “wow once again i used almost every usable piece in the dress and i saved some for the hankies i dont think you understand how much it actually takes to make that type of dress when your remaking it out of something that is older and deteriorating i will check when i get home and see what is left in the bag.” I thanked her & told her I was very pleased with my daughter’s baptism gown and I was (still am). It is perfect & everything I imagined. This has nothing to do with quality. 4/1/23 - 8 months later I reached out again, asking if she had it. Read & unanswered. 4/11/23 - messaged again, read & unanswered. 4/12/23 - realized I was getting no where so I called her. When I explained who I was she was rude & short with me. I explained all I wanted was the scraps of the dress. I didn’t even expect the hankies together at this point. She said she’d throw a few stitches in them & let me know. 11/2/23 - messaged her regarding these again and both messages were read and unanswered. I am completely heartbroken. I gave something so special, irreplaceable and meaningful with full trust that I’d receive what I was asking for. We are now over 2 years into it and I’m not even receiving messages back.

Sew Possible is NOT a BBB Accredited Business.

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