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Business Profile

Clothing

Rothco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, I placed an order with this company for a Plainclothes Concealed Carry Vest, Khaki colored, size XL. I used my credit card, and they charged me $102.94, for my order. The order number was ******. Two days later (August 3), I received an email from a customer service representative of the company, named *************************, stating that the vest I ordered was not in stock and the company would be issuing me a complete refund. On Friday, August 12, because I had not yet received the credit back to my credit card, I called the company twice and spoke with someone in customer service and again with someone in their credit department. Each of these people seemed to want to get off the phone with me quickly, like they were uncomfortable dealing with me. I was told that they will "look into it." I still have not received a refund to my credit card for the amount of the purchase which I was led to believe I will not receive due to their lack of inventory.

    Customer Answer

    Date: 09/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Rothco regarding complaint ID ********.

    Sincerely,

    *********************

Rothco is NOT a BBB Accredited Business.

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