Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Premier Services of Long Island to repair my house after a water leak which caused significant damage. Premier Services had to do many things in the house - redo flooring in primary bedroom, restain the entire second floor which required moving out all of the furniture from the second floor bedrooms, clean the **** for mold and microbial growth, open up the first floor living room ceiling and rebuild it following remediation. **** (the owner of Premier Services of Long Island) was in charge, and when it came time to remove all of the furniture from the second floor so that the floors could be stained, instead of removing all of it he put some furniture from the bedroom into the bedroom shower. That shower had been used in the morning, and then he placed cardboard down on the wet marble shower floor and put the furniture on top of the wet cardboard and kept it that way for 2 weeks. Upon my return to the house when the cardboard and furniture were removed, I noticed that the shower floor had turned completely brown in the marble and grout. **** hired someone to try and fix it and his marble guy used a poultice mixture to pull the stains out. This worked momentarily it looked clean but within 1 day the stains had completely returned. **** denies that the stains are his fault, and he sends me aggressive and nasty emails calling me names in an attempt to deflect blame and deny that it's his fault. he makes up excuses about it being the construction of the shower when i've had the house for 8 years and the shower was in perfect condition before he put the cardboard down on the wet marble and placed furniture on top of it. i even had my own marble expert who has provided annual maintenance on my marble since the house was built send an email saying it was his fault and he still denies it. he also had his **** guys paid to clean my system and they didn't do it right and i had to hire someone again to redo it and pay another $2500 to fix his work on the hvac

  Business Response

  Date: 05/07/2025

  It is unfortunate that you are posting negative and untrue comments and reviews on various sites. I can only assume that this I due to me telling you that I was not interested in doing the future work that you asked me to do.  I have multiple emails from you commending us and praising our work to myself and to your insurance company.
  Regarding the tile, I have told you numerous times via email, text and phone calls that if the tile staining was from us, we would rectify it.  I advised you to hold back a partial payment of $2830.83 until the situation was resolved.  
  I had an outside marble company come in and clean it and I have emails and texts from you that the marble was ok and you would like to try to get the grout cleaner.Your exact words were WOW looks amazing can you send them one more time to clean the grout. The pictures you are submitting are the images from before it was cleaned.  
   When I contacted the marble company, upon the fourth and final cleaning, they stated that they believe the issue was not from the cardboard above, that it was coming from the setting bed. They said it would not take days for the stain to reappear if it was from the top. They believe that when the tile gets wet something is wicking from below and the setting bed is reacting to the water, which can cause oxidation or rust colored staining.  We had a conversation in the very beginning before any work commenced that the shower floor is not pitched correctly which creates standing water and would need to be ripped out to be repaired properly. Your response was that the shower is very rarely used. When I advised you of the findings from the stone company you responded aggressively and accused me of lying.   I told you to bring in your own expert or engineer and again, if it was from us we would take care of it.
  You were calling, texting, and emailing in an obscene manner. You are making false claims stating that I have called you names, which is untrue. I told you that you were being unreasonable and I asked you to stop calling me after hours and to please have all the correspondence through email. You have called me a child,dumb, accused me of having issues with woman and posted a review on ****** calling me a baby and saying I have no knowledge. Even after that, I told you if you removed the review we could move forward, and you refused.
  I have tried to go above and beyond to accommodate you. I have never had a customer say the things you are saying and posting in the 30 years I have been in the construction industry. I take a great deal of pride in our quality and craftsmanship and my customer relations; I have never received a negative review for work we have performed.
  You are currently now, in April 2025 accusing the **** company of not performing the duct cleaning. Your duct cleaning was performed in October 2024 for the mold remediation. Your home has undergone complete reconstruction in the 7 months that have past and I informed you that your insurance company would not pay for a second cleaning after construction. Duct cleaning was part of your insurance claim to clean for mold spores, not post construction cleaning.
   I feel that the situation you have created has prevented us from being able to continue our relationship any further. We have been unable to come to an agreement regarding the original installation problems with your shower floor and what is actually causing the staining. You have not paid me in full for the contract amount and are still in possession of the $2830.83 that I told you to hold back. At this point I am willing to forfeit the final payment and part ways.  
  

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****