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Business Profile

Heating and Air Conditioning

Favale Mechanical Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Favale was recommended by neighbors, On 08/31/23 to repair our central air system that needed to be fixed. The issue we were having was our condenser was short cycling, which means it was turning on and off within seconds and not cooling the house. **** was called and arrived and advised us that we needed a new air handler, and quoted us $2500 to replace it. We signed his quoted contract (attached) and paid him $1,250 deposit via check (attached) and he replaced the air handler the next day. After he replaced it we paid him the remaining $1,250 also via check ( attached) The new system worked ok for about 3 weeks and then the condenser started short cycling again, which was the original issue we had. I texted **** to address the issue and after many failed attempts of him ignoring me and or not showing up for apportionments, we contacted a new company to fix The issue due to the fact that we needed air conditioning. The new company looked at our system and advised us that they would not do the work because the air handler was not the correct size and that there was multiple problems from ***** work. I once again tried to get in touch with **** and FINALLY did. He said he will replace the air handler AGAIN and with the right size one. After he replaced it with the proper size, we STILL had the issue of short cycling which was the original issue from the start. I tried to contact **** AGAIN with multiple attempts and all were unsuccessful. It appears as if his phone was disconnected. I now had to hire another company to do the work and fix his problems which cost me another $1700. I want him to pay the $1700 that it cost me to have his terrible work fixed.

    Customer Answer

    Date: 07/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Favale Mechanical Services regarding complaint ID ********.

    Sincerely,

    *************************

Favale Mechanical Services is NOT a BBB Accredited Business.

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