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Business Profile

Landscape Contractors

Milano Brothers Lanscaping & Design, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Milano was provided as a contractor for ************************* **** first contacted me around April 9, 2024. For property damage probably totaling over $30,000 on a snow storm. **** showed up around April 10th didnt really look at damages to the tiny house and saw all the tree damage. **** spent maybe 20 minutes at my property. A couple of days went by and **** wanted me to send him pictures of the damage house along with going inside to get pictures. My concern was how safe was the house to be in?? **** never told me. Another couple of weeks and **** called back for the measurements of the house and more pictures. I was getting very upset because **** should have done this himself! I had piles of brush and trees everywhere and no help. Finally **** told me he was going to hire ***********************- ******* excavation and tree service to do the work. I NEVER saw any paperwork, estimate Nothing. *********************** put on the estimate he sent it to me on 5/3/24. I never saw this estimate. *********************** came to my house to do the work. *********************** was told DO NOT TAKE THE HARDWOOD multiple times, by myself and my partner o 20+ years. *********************** said Rich Milano told him to take all trees. Rich Milano never asked me the landowner if this was ok. NOTHING! This has caused a Huge problem for me. I want copies of all paperwork and payments that were made to ***********************. Liberty Mutual never received copy on my claim either. I want reimbursement of all lost hardwood, plus my time and now lawyer fees. This has caused me to lose work and it has damaged my reputation. I had given *********************** a check for $1000 previously and if **** received $4200. He was overpaid for his work!

Milano Brothers Lanscaping & Design, Inc. is NOT a BBB Accredited Business.

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