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Business Profile

Online Retailer

RubyLove

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 149 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Ruby Love on June 12th 2022 in the amount of ****** for a pair of swim bottoms and 3 pairs of underwear. I never received the order or updates on my order. Ive emailed 3 times now with no real response on the matter. Just that my request has been sent to the relevant parties. I have requested to cancel and get a refund as they did not ship within the time frame they said they would which was 1-2 weeks for standard US shipping.

    Business Response

    Date: 07/18/2022

    Hello, The customer order has been shipped. There has been a delay in shipping so we do apologize for all the inconvenience. The customer has been emailed a tracking number and her order has been shipped. With full apologies for the delay in shipping.

    Customer Answer

    Date: 07/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

  • Initial Complaint

    Date:07/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ruby Love said that my items would be shipped within two weeks and I still have not received them. I would like them to cancel my two orders and refund me for both orders. Order #s ****** and ****** Order date for both orders: 6/21/22 Email I have requested refund from: **********************************

    Business Response

    Date: 07/18/2022

    Hello, We do apologize for the delay in your order's. It seem we have dropped the ball with this customer because this customer items were put on back order. This customer is going to be refunded for both orders.

     

    Customer Answer

    Date: 07/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    They have not issued a refund yet.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 07/22/2022

    The customer has been refunded for both orders. This matter has been resolved and with sincere apologies. 

    Customer Answer

    Date: 07/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

RubyLove is NOT a BBB Accredited Business.

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