Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only received part of my order. I reached out twice via both email and phone to request the underwear not included in my order be sent. Bottom line, I did not revive what I paid for and I would like the item missing sent or a full refund for my trouble!

  Business Response

  Date: 10/28/2022

  Thanks for reaching out t us via BBB, We are sorry your experience has not been optimal. We also apologize for the delay in delivery and any inconvenience this may have caused. it looks like Your order has been shipped as well as delivered as per tracking (**********************). Thanks so much for your patience and we hope you have the time of your MONTH . 

  Customer Answer

  Date: 10/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I received my replacement. My suggestion to the business is to better communicate as at no point did they tell me they were sending the replacement which caused me to submit this complaint. 
  Please answer your customer emails and phone calls. Im old school - the customer is always right! I deserved better, easier communication. Thank you for the replacement. I am satisfied.

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Thank you for helping me with this complaint. Not only do I want to inform you that I feel RubyLove is a fraudulent company, but I also would like you to help me with this dispute. RubyLove (****************) makes period *******, Swimwear and Sleepwear for teens and woman. On their home page they claim "PERIOD PROOF: NO LEAKS. NO STAINS. NO WORRIES." On or around 5/29/22, I made a $153 purchase from RubyLove for swimsuits (order #******). I did not like the way they fit, would have preferred a return (which they do not offer) and exchanged them. I received a credit of $145.04 because they charge me $7.95 for return shipping.Then on 8/17/22, I purchased a period ***** for myself, and a bikini set and a bikini bottom for my 11 year old daughter (order# ******) for a total of $151.14 using the $145.04 store credit and adding another $6.10.I finally wore the ******* on 9/13/22, a medium flow day, and leaked through the period *******, onto my sheets and night gown.I contacted the company on 9/13/22 who responded in an email in short that it was my body's fault, but I could also perform what they called the gusset test (pouring a teaspoon of water on the ***** and see if it leaks).I performed this test on the *******, and two bikini bottoms. All three failed. I did the same test on period ******* from other companies, Knix and Thinx, and they both passed. Through e-mail, I have requested a refund three times for faulty products, but they will only honor an exchange. I do not want an exchange because their products do not work. Ruby Love is making false claims that their products are leak proof and worry free. I feel this company should be shut down because of these false claims, taking people's hard earned money, not offering refunds, and worse, setting up young girls, teens, and woman for an extremely embarrassing situation.I am very embarrassed by the photos I am sending that were taken on 9/13/22.Thank you!*************************

  Business Response

  Date: 10/25/2022

  Thanks for reaching out to us via BBB. We are sorry that your experience has not been optimal, However we are only allowed to follow company POLICY as stated on the website. Once item leaves the warehouse we do NOT return for refund. We do have an exchange policy that you are allowed to exchange items that are unworn/unwashed. Unfortunately we would not be able to accept these back due to the hygienic nature of the product and cannot restock or reshelf due to that very reason especially with biohazard in the underwear that can be harmful to our workers . We are able to send you a different style  and we also suggest to pair with our double sided pads (reusable) for more protection. Please reach out to us at *********************************** Thanks for your patience and your business. We value your feedback. 

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two period swim suits from Ruby Love, for a total of $127.99, order # ******. One swimsuit was shipped in the time promised. The suit arrived damage; it was completely misshapen, mis-sized, and unwearable. I exchanged the damaged suit for a smaller size, hoping a new suit would reconcile the quality issue. It did not. The replacement suit was just as mis-shaped, poorly size and unwearable. The suit looks like a toddler diaper.The second part of the order was never fulfilled. I've been attempting to contact Ruby Love customer service since August 19 to receive reimbursement for the damaged suit and the unfulfilled order. Responses from Ruby Love are boiler plate messages that offer no solution or action, phone calls are not returned.A screen grab showing recent communications attempts is attached. This is a subset of total email / phone call attempts.

  Business Response

  Date: 10/19/2022

  The customer was sent a replacement suit for the one that she considered damaged. The customer left the package unclaimed at her ************* post office as you can see from the tracking information we have provided below. Also the other swim suit was deliver to the customers home by ***** as we have provide that tracking information below also:

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  ***** ***** ******** ** ************ ****** 
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  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   I have asked multiple times for a refund (see attached, which is only a small subset of messages sent to this company).

  1. One half of this order was never fulfilled (until a week ago?) and I have been requesting a refund for two months, both through Ruby Love's online system and direct email. See attached. This company never cancelled my order (as requested) or responded with an updated timeline. The order was promised to ship within two weeks of July 17 and it did not. I do not want the suit and Federal Law protects me from having to accept an order that was shipped 30 days outside of the allotted window. I call and/or email daily so there was multiple opportunities to share this information outside of the BBB complaint.

  2. The suit that did arrive on time was damaged and unwearable. An exchange / replacement suit was sent and it too was damaged and unwearable. 

  I want a refund for my entire order, $127.99

  This company misrepresents their product online, their customer service does not respond to or acknowledge customer requests, and they do not fulfill orders in a legally compliant way. They should be put out of business.

   

   

   

   

   [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/15/2022

  As per tracking , This order was delivered before the 30 day **** to the shipping address that we have on file for the customer. please note shipping addresses are inserted by the customer and the customer only!. We are sorry that your experience has not been optimal. Please contact ********************************** for any further assistance as there is a dispute open 

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I placed the order July 17. You indicated a two week ship date. One suit arrived within that window. The second suit did not.

  I requested dozens of times cancellation of the second suit. And a refund of the first suit, which was a piece of garbage.

  FTC protection applies after August 17. You should never have shipped the second suit. I did not want it. I asked you to cancel. 

  Please refer to the attached transcript to refresh yourself on Ruby Love's lack of professionalism and responsiveness.

  Better Business Bureau - do you mediate these disputes?

  This company consistently ignores facts of the matter. They need to be shut down to protect other unknowing consumers. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2022 I purchased 5 pairs of Ruby ****** underwear based on the website's sizing. When I received them they were all WAY too small. So I went through the return process to receive a credit code to use on the website to purchase the correct size. I also called to let them know I was returning and would be waiting for the code. The code was sent on August 15th according to Ruby Love customer service. However, I never received even after checking spam, trash, junk ALL the email folders it could've gone to. NOTHING. So I called and called and left voicemail after voicemail with NO RETURN CALL. Then I began emailing their customer service and NO REPLY. I couldn't wait any longer and so I had to purchase ****** underwear from another company after waiting over a month for Ruby Love **************** to contact me with a credit code. Now finally I am able to get a hold of customer service today - October 10, 2022 (3 months after my original purchase) and they inform me that even though I never received the credit code they WOULD NOT be refunding my over $100. Instead they would send another credit code even though I had already had to purchase ****** underwear elsewhere in the last 3 months and DO NOT NEED ANY MORE!!! The customer service department put me on hold for 20 minutes and every time I called back the same ladies were laughing at me as they put me on hold again and again. It was unbelievable. The only way to make this right is to refund my $ so I can never have to deal with this company again. Order number ******

  Business Response

  Date: 10/11/2022

  Thanks for reaching out to Ruby Love via BBB. As Stated to customer we have a NO RETUR FOR REFUND POLICY AS STATED ON OUR WEBSITE, there is no way to refund her for an exchange. When she exchanged items customer received a store credit that was valid for up to one year. Customer stated she never received when we have proof of code sent on AUG 12th to be exact. We informed customer to check her email, inbox, spam and junk folder. Customer also spoke with a Rep who provided her the code manually to the store credit. Customer does not like return policy so she demanded a refund to original payment method which is against our policy. Customer was informed that if she is having issues with receiving the first code we will disable the store credit , Create a new one for her and resend . We did that twice and customer claim she did not receive the new one either and said it may have got lost in her email filters .Ruby Love is not responsible for emails that are missing in customers filters. Store credit code was sent via email numerous times . Code is still available and active for use . 

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a swimsuit on a Thursday afternoon. I paid almost $100 for overnight shipping assuming the shipment would go out on Friday for delivery on Saturday. No where on their site did it mention that Saturday shipping was not part of Overnight shipping. The swimsuit was purchased for my daughter who left for vacation on Sunday. The package did not arrive until Monday at 5:30pm. The company is refusing to accept a return and refund my money claiming it is because of Hygiene. The package hasn't even been opened, I have not seen or touched the contents of the package.

  Business Response

  Date: 10/06/2022

  Thanks for reaching out to Ruby Love  via BBB.  As stated on website where I will attach a screenshot as well, states orders must be placed before 12pm EST in order to meet ship times other wise processed next business day. Being that the order was placed at approximately 3:02 pm, The order processed Friday and went out overnight which was received in correct time frame Monday which was the next business day being that we do not ship weekends. Unfortunately we do not return for refund as stated in policy due to the hygienic nature of the product. We do have an exchange policy which allows customer to exchange or receive a store credit of she wishes to send product back and does not want a product at this very time .  

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   There is no where on their site that I can find nor are you notified when you place an order that Saturday delivery is not available.  I get packages on Saturdays all the time.  If this is not an option it should have been clearly stated for customers.  I am apparently not the only person this has happened to as I see other complaints for the same thing.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/24/2022

  Here is the shipping page information below clearly stated business days:

   

   

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  

  Resolved

   
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased period underwear in 2020. The quality was great. So I purchased more in 2021. They altered the product, and it falls apart after **** washes even on delicate setting with no dryer. They offered a small gift certificate when I complained to refund half my cost. This was in August 2022. With that I was able to replace one item. Also, I purchased swim wear. I wore it for the first time Sep. 26. After wearing the swimwear for two hours in the pool, my skin felt stiff along the right side seam. By the next day I had a second degree chemical ***** and rash along the seam's edge. I have picture proof. No one else at the pool had any reaction to anything, so I know it was the swimwear. In speaking to a manager the morning of 9/28/22,, she wanted a doctor's ******** I worked in the medical field. I don't need a second opinion to confirm a chemical burn I've been treating for 24 hours and asked the manager what she'd do with a second opinion even if I wasted my time and money to get one. She said she couldn't do anything, as their products don't contain chemicals. Well, then why ask for one? She said I would then find out my allergy. Really? I've been on this planet 44 years. I happen to know what limited things I'm allergic to and am not stupid enough to place them on my skin. Going to the doctor isn't at all the same as going to a lab and having the item itself tested for contamination. Why not offer to do anything to make this right? The correct thing to do would be to send a shipping label, so I could return the item. They would then test it to see if they could detect anything. At least offer to send me a replacement. The attitude that this is all my problem and they are helpless in the matter is repulsive and hardly what I'd expect of a professional business that cares about their clients. Even if they've never heard of this happening before, don't they care? (images from 9/27/22 and 9/28/22)

  Business Response

  Date: 10/13/2022

  Thanks for reaching out. We are sorry that the customers experience was not optimal. Our items are Chemical Free. As we are not medical professionals we can not confirm or deny that she had a chemical reaction as a result of OUR product. As we can not diagnose her by a picture or confirm That RUBY LOVES product is behind her reaction . Upon review of the order it looks like this has been handled with customer via phone . 

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The claim this was resolved over the phone is inaccurate. My complaint stemmed from a dissatisfactory and unsympathetic phone conversation. There has been zero verbal contact since. My complaint is not resolved. Perhaps it will be necessary to pursue further as the company Ruby Love seems disinterested in providing any helpful resolution.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************************
  
  
  
  
   
  

  Business Response

  Date: 10/25/2022

  Unfortunately the only steps moving forward  that can be taken is we send you a return label to send the product back and upper management will take care of it from there as explained VIA TELEPHONE. You also have already been REFUNDED for the product. As we stated before we can NOT confirm or deny these allegations because our products does not contain plastics, polyurethane laminate (PUL), PFAs, nano-*******, or other materials that cause odors. As a result we have just refunded you anyway. We are sorry your experience was not optimal. Thanks for reaching out. Have a great day 

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When the refund actually shows up in my bank account, that is when a refund has occurred. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a swimsuit order with Rubylove for my daughter and recieved the item 8/2/22. The sizing was way off so I returned the item for a store credit. I recieved the store credit code of $97.19 on 8/17/22. My instructions were to put the code in the coupon box at checkout. I added a different swimsuit of the exact same price as the first swimsuit $89.99. I applied the coupon code and it does not work. I emailed the company, they responded 8/18 with try the code again. It still does not work. On 8/18 I called and spoke with ***. She deactivated the first code and sent me a new code. Code still does not work. I emailed again and was told to call them. Spoke with *** on 8/23 and she was rude and stated the code works just fine, maybe I should try a different device. So I tried the computer and sent her a screenshot of the rejection. She now has a screenshot from my phone and the computer all rejecting this code. On 8/29 someone from the company calls to say they figured out why my code wasnt working my credit is $97.19 but the swimsuit is only $89.99. My total has to be more than the credit so would I like to maybe add some panties? I explained that the original swimsuit was $89.99 which comes to $97.19 with tax. No I do not want to add more to my cart. I want a refund because this is a joke and Ive already purchased elsewhere because this is taking too long. On 8/30 I get a call from the same lady saying the same thing above..I told her I will tell you this again the swimsuits are THE SAME PRICE. Im not adding more to my cart and then still having to pay tax. I already told you all this yesterday. I cannot help your system wont apply my credit of $97.19 to an $89..99 purchase. I cannot help your system wont apply the tax I paid to the tax on the new swimsuit. This should have been a simple even for even exchange. My daughter is a swimmer and we have purchase elsewhere. This company is a THEIF.

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24th 2022, I ordered the one shoulder swimsuit from this company for $96.73. We thought the size ordered would fit my daughter as we have one of their swimsuits in a different style, (same size) and it fits her fine. However, her breast was falling out, so we followed the exchange procedures for the next size up and received a new swimsuit shortly after. The new swimsuit fit exactly the same as the original swimsuit, though. There seemed to be no difference in sizing at all. So we once again followed their exchange procedures. This second swimsuit was shipped out to RubyLove for exchange June 8th 2022. Tracking number:**** **** **** **** **** **. (****)By tracking the number, one can see that it was received by RubyLove on June 10th, 2022.By August, though, I still had not received a replacement swimsuit, so I reached out to the company on 8/4/22. I received no response for a few days so I sent another email 8/12/22, then again on 8/13/22. I finally received a reply 8/16/22.After a couple emails back and forth, and hearing that the swimsuit I originally ordered was now at this point backordered, a solution was made to ship me a different style.I was told on 8/18/22 that the fulfillment team would be sending out my order as soon as possible.I have still not received anything from this company. I sent another email 9/8/22 asking if anyone could confirm my order/swimsuit had been shipped out.I received a response 9/12/22 stating: I have forwarded your information to our team for someone to contact you.I started this whole process at the end of April when I ordered the first swimsuit, and have since been following every instruction RubyLove has regarding their exchange policy. I have waited multiple months without a word or product from them. At this point, I do not feel this company will actually send the product I ordered and I would rather receive a refund of the $96.73 I paid.

  Business Response

  Date: 10/03/2022

  Hello. Thanks so much for your feedback. We are sorry that your experience has not been optimal with this order. We do see that you are a re-occurring customer and we appreciate your business and support. However it looks like a credit via gift card has already been issued in the amount of purchase. A credit to original payment method has not been given due to the no return for refund policy that we have in place. as well as this was an exchange and the exchanged product customer has requested we do not have in stock so we issue a gift card/store credit that can be used to purchase any style , fit, color of your choice of what is available. 

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Ruby Love on August 19, 2022 because a paid of boyshorts were missing in my shipment. I told them to cancel the boyshorts and issue a refund because I didnt want them. I followed up by email again on August 23, 2022 due to no response. When I still didnt receive a response by August 25, 2022, I sent another email asking for an update to customer service and reached out via the website chat function. ***************************** responded to the chat and stated that the boyshorts would be cancelled and I would get a refund. On September 15, 2022, I checked and still didnt see a refund on my credit card so I emailed Ruby Love customer service again. They responded a couple hours later stating my shipment was mailed on September 13, 2022. I responded right back stating it should have been cancelled and a refund sent but no response back. This is unacceptable because their policy is that you can return items once received due to hygiene issues. So now I feel stuck because nobody is responding or fixing the issue even when they say theyll refund me. I dont even like the 3 pairs Im stuck with that were originally sent and nobody will fix the issue (which is why I wanted to cancel the missing pair originally). I should get my refund and someone should actually do what they say they are going to do when they resolve and issue. But in my case, they didnt.

  Business Response

  Date: 09/16/2022

  Thanks for reaching out to Ruby Love, Customer has been refunded for the boyshort, Customer also is still in possession of the product . Customer will be sent a return label for the product so that it is returned to Ruby Love as she did not want product and she has been refunded. 

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 7/13/22 Amount of money paid: $57.94 (this includes shipping)Item ordered: teen hipster swim bottom Nature of dispute: The item I ordered was different than the one I had previously ordered (and what is pictured on the website). I sent them photos of the difference between the two items. I have been interacting/attempting to interact with this company since 7/22/22. I have a string of emails about this and I have talked to someone. I was told that once they received the return, they would refund me right away. They received the return on 8/15/22 and I have not been refunded. On 8/23 they said it would be refunded within 57 business days. On 9/8 they told me my refund would be completed by the end of the week.Original order number: ****** Tracking number of return: **** **********************

  Business Response

  Date: 09/15/2022

  Thanks for reaching out to Ruby Love. We are sorry that your experience has not been optimal. Upon review of the account we do see that You are on the refund sheet. I will have the finance team process this right away. We apologize for any inconvenience this has caused. We Value your feedback .

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
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