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Business Profile

Emergency Lighting Equipment

LED Emergency Lighting Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a light bar for my truck a few months ago. After noticing the light bar was defective and not working properly I contracted the seller. They sent replacements parts but now the light bar is completely faulty with water condensation throughout. I want either my money back or a completely new light bar. For the almost ****** I spent I would hope it would work for more than a few months. Cant get a straight answer from the company

    Business Response

    Date: 03/03/2025

    The bar the customer has was found to be defective, and the manufacture will be sending out a replacement bar under warranty. The customer should be receiving the replacement bar within 10 business days

     

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned 2 orders to led outfitters on the 13th of February this month and they were signed for by an employee but I just called about my refund and there telling me they don't have the items My tracking number for the shipment is ****************** ******************

    Business Response

    Date: 02/28/2023

    good afternoon

     

    the tracking numbers indicate that they were delivered on feburay 16 2023, as per our return policy located here **************************************************

     

    they will be processed and refunded accordingly with in 3 weeks of when it was received it which is by march 9th 2023

LED Emergency Lighting Inc. is BBB Accredited.

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