We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Runway Towing Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a tow on 3/32/2023 due to my car dying on the side of the ************. I contacted runway because they were the only company that could tow my car.Since the tow my tires are screeching , the wheel is loose and my push to start button is stuck as well as lights on dashboard.I contacted ******** the manager who was very rude and unprofessional and told me the tow driver couldnt have done that because the car was placed on a flatbed and all she could do was have her mechanic look at it up until 2pm. I told her I work and she told me to come whenever I can find time.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was taken by officer on March 22 due to suspended registration and driven to Mairne park.( car was in drivable condition) Runway towing picked up the car the same night. Car was dropped off to me Thursday night March 30th. Left have away in the drive blocking the sidewalk. I started the car to reverse it more into the drive way. Car could not move in drive or reverse. Everything single light and icon was light up in the dash board. The car could not move at all. Called the towing company, they looked at the car. The axle and drive shaft is broken. They are saying they are not responsible for the damage. Which is completely ridiculous. They took the car and nothing was wrong it was drivable. I paid over $700 to get the car back to be in conditions that it was in when it was taken.

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Runway Towing Corp. picked up my vehicle September 12th from the ************ in Queens. They had my vehicle until September 15th. They delivered my vehicle to my Wife home on the 15th. I just purchase my vehicle less that 2 months prior them picking it up. I know every inch of my new car. I notice terrible damage to the front bumper and hood of my vehicle when I saw it. I took multiple pictures and summited to the company. I had to cal multiple times. They were very rude. They finally called me back almost 2 weeks later and stated that they will not fix anything. I know my vehicle and I know this is wrong... this company is not right and people need to know the truth.

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/26 my car was towed from the belt because my alternator went out, i told them i do not have money for a tow and please can you just leave it parked at the next exit or drop it off at my mechanics shop. They refused they took it to there shop now the reason i didnt want this to happen cause my vehicle has no registration or title as it was brought in auction as is. I will pay the storage fees and tow fee but please let me get my car. ive put so much money into that car.

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, June 20, 2022, I had a truly horrific experience at Runway Towing Corp, located at ***********************************************************************************. I was rear ended on the ************ requiring an ambulance trip to the ** so my car had to be left behind and towed to a pound. While in the ** a police officer handed me the tow ticket with info that Runway Towing had my car. I called Runway when I got home from the hospital to confirm they had my car. They assuredly responded saying, yes, the silver Acura. I made arrangements to call them first thing in the morning about going to their lot to get it. The next morning I called to confirm again and to let them know I was on the way. When I got there, I presented my insurance info but needed to get registration from inside the car. I was directed to lot 2 where according to the office attendant, I would find my car. I walked to the lot and found the lot attendant who assisted me in locating the car but we could not find it and he told me he did not recall ever seeing the car. So my wife was able to email me the registration which I forwarded to the the Runway Towing office. I walked back to the office, and paid my **** of $238.00 which included a $50 storage fee for 2 days of storage. Then while I waited for them to locate my car and realizing they could not do so, I asked a Runway tow truck driver on the premises to drive me to the other lot at ***, which he did and we drove all around the lot and opened closed gates but did not see the car. We asked at the *** office and they said they had not seen the car and suggested calling dispatch to see which driver towed it. Now it is approaching 2 hours and no car. After being told they called dispatch and were waiting for dispatch to respond, dispatch finally called back to say that my car was in Brooklyn and would be there in 30 minutes. I was irate and at this point I had had it with them. Dispatch called back twice more to update me on the driver's progress, mention

Runway Towing Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.