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Business Profile

Pet Grooming

Pet Expressions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/24/22 I took my dog to Pet Expressions for a groom (wash, haircut, trim nails, brush teeth). I picked him up and later that day his eyes were watery. This progressed and within a couple of days, there was discharge from the eyes, they were bright red, and my dog refused to open his eyes. He was in visible pain. I took him to the vet and he was diagnosed with corneal abrasions in both eyes. The vet said verbally and in the report that it was secondary to recent grooming. $100 for the groom, $235 for the vet bill including visit, antibiotics, eye drops and pain meds. The groomer refuses to accept responsibility or to pay for my vet bill. Reviews online say that she has hurt other dogs and refused to work with the client to solve this. She has a history of animal cruelty and needs to pay my bill, and she needs to be closed down.

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:

    At this time, I have not been contacted by Pet Expressions regarding complaint ID ********.

    Sincerely,

    ***************************

Pet Expressions is NOT a BBB Accredited Business.

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