We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rent to Own

Hometown Rent To Own
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hometown Rent To Own's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hometown Rent To Own has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had received a coupon in the mail for a $1000 off. A new rental agreement for the quarry store and on the back. It says to present this card for $500 off your 1st month. 's rental and 500 off your last month's rental payment. I called her for a stove.. I needed a new stove for the holidays. Because I don't have one since I moved in. They were supposed to deliver it today 12-23-2024 between 1-2 And I got no stove. They won't honor the coupon. They won't even budge on it. She told me it was a $100 off and that was it? She said it was a misprint and she wasn't going to offer it.
      So here I am with no stove for the holidays. And they won't even offer or consider anything else but a $100 off and I don't think that's fair. I have my couch, my bed and my tires through them as well. They won't even budge on the document is attached and I think they should offer it an honor it they will give me a $100 off when it clearly says a 1000 and then on the back. It says 500 last month and 1st month payment last month.

      Business Response

      Date: 12/31/2024

      Hello, my name is Christopher P***** I am the District
      Manager for Hometown Rent to Own. The coupon in question unfortunately was a
      typographical error, we outsourced our promotional coupons through a 3rd party company. We have taken the proper steps to make sure this does not happen
      in the future.

      The stove was delivered on 12-23-24 between the scheduled
      time of 1 pm and 2 pm. It’s our company policy that the delivery technicians
      call the store to have the customer speak to the Manager to ensure the delivery
      was performed to a high standard and to ensure the satisfaction of the customer.
      During that phone call the customer stated they were fully satisfied.

      I have made several attempts to contact the customer
      regarding this complaint and have been unsuccessful in doing so. 

      Sincerely,

      Chris P****

       

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Regards,

      ******** ******








    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a atv with them and it broke after using it 2 times they wouldn't fix it and then they took it and won't return it payment has been made on time every week

      Business Response

      Date: 04/24/2024

      In regard to the complaint,

      The 4-wheeler was done on 4/5/24 and delivered on 4/5/24 in working condition.  On Monday, 4/8/24 **** called to report the 4 wheeler was broken.  On 4/8/24 the 4-wheeler was taken back to Hometown Rent to Own's repair shop where it underwent a diagnostic.  In that Diagnostic it was found that it was damaged based upon the rear axle coming loose and pulling laterally on the drive train causing the clutch to wear excessively.  **** admitted that her son got the 4-wheeler stuck in a "mudhole" and was rocking the unit back and forth trying to get it unstuck.  As a result of doing such, it caused the damage previously stated and was considered customer abuse  Nevertheless, parts were ordered on 4/11/24 and the unit was repaired on Wednesday, 4/17/24.  The repair bill came to $166.83.  The store manager did not charge her for extra hours put into the repair, trying to save her money.  As it states in the document all repairs are due at the time of service as it was deemed customer abuse.  Chris, the store manager, went above and beyond agreeing to not only split the payment into 4 amounts but did not charge her for the full work that was preformed.  Payment installments were to start on Saturday 4/20/24.  **** called on Friday, 4/19/24 regarding not being able to have the 4-wheeler as her landlord would not allow her to have it on the property.  On 4/23/24 ******* *********, ****'s husband, called stated they were unable to pay for the 4-wheeler until Friday, 5/3/24 due to not working from being sick.  Chris, the stores managers had called the owners of Hometown Rent to Own and asked if he could make an exception on returning the 4-wheeler as the landlord would not allow them to keep it.  Ownership approved this request with the understanding that the repair bill had to be paid on or before 5/3/24.

      I have attached a copy of the PA rental agreement in which **** signed and dated.  On line number 1. It states there are no refunds.  On line 9. It states if the property is damaged the customer is responsible for excess normal wear and tear and that they are liable for either the fair market value of the property, the purchase option or the cost of the repairs. On line 17. It states the customer has acknowledged  they carefully examined the property and found it to be in satisfactory condition.  On line 22. it state no returns due to customer abuse and or seasonal items.  I have also attached the service repair bill.

      We are willing to continue to allow **** ********* to continue the rental, but the rental will need to be paid for based upon how she gets paid and the service repair bill will need to be satisfied as agreed upon.

    Hometown Rent To Own is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.