We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Equipment

ConEquip Parts & Equipment LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lies lies an more lies, 43 years in diesel shop business mainly heavy equipment, have NEVER had anyone lie to me like Travis, said all used cylinders are tested before sent to customer, cylinder I ordered was for ***** *** with serial nomber supplied and ***** part number, he said wrong part number and changed it to suit him sent me a cylinder for ***** ***, smaller, yes will fit and needing the machine so installed, see pics, they ground rust off chrome rod in several places see pics, started unit and tried to lift stabalizer leg, see pics oil squirting everywhere, was told send it back, asked who was going to pay me to pressure wash cylinder , pack it up and drive 40 miles to *** to ship, and clean up the haz mess, said that was on me, paid them to ruin several days of my crew working after waiting week on cylinder, Travis is not to be trusted, he lied to me repeatedly.

    Business Response

    Date: 04/26/2024

    ConEquip wants to stand behind our used cylinder.  We have offered the customer a full refund for the cylinder as well as a refund on the freight.  We have also offered to send *** to the customer's location, so he won't have to drive 40 miles. We are apologetic that the used cylinder we shipped didn't work out.  The seals (leaking cylinder) are never guaranteed in a used cylinder.  They dry rot and crack.  The customer is responsible for resealing.  This is why we always offer new cylinders as an option (when we have them).  In this case we did have a new cylinder available, and the customer declined that option and bought the used one.   The last conversation that Travis had with the customer, the call was terminated (hang up) by the customer.  We would still like to return this cylinder and give the customer a full refund.  We would also be happy to discount the new cylinder that we have to attempt amends.   Travis F******* VP of Sales ConEquip Parts

    Customer Answer

    Date: 05/03/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

    Regards, 

    ***** ******** 

    Travis explained to me the used cylinder would be tested prior to shipping, after seveal days asked him why had a cylinder not been shipped, his response was they had pulled 3 cylinders off of machines and they had leaked but now they found one that past their test and were sennding it the next day, the leaking rusty cylinder is NOT repairable, just got tired of lie after lie, hung up the phone, paid them to send me junk and cause all this trouble, had a 4 man crew scheduled to work and was depending on his word to be good, this is why the complaint 

ConEquip Parts & Equipment LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.