Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted David Coolidge to build a 40x60 storage barn. David poured the footer on May 23rd and removed the form boards 2 days later revealing a footer that was not usable and not to the specs of the contract. We tried to talk to him and he said there was nothing wrong with it. We have had several professional people look at the footer and everyone said that it was not safe to build on(we have many pictures showing all the defects). Once we complained he just walked away never to be seen or heard from. We gave him $11,000 as a deposit on January 6th 2023 and another check for $23,302.17 for materials on April 6th 2023. The materials have not been paid for. I don’t want this to happen to anyone else because we are out a lot of money and have nothing to show for it.

  Business Response

  Date: 10/17/2023

  BBB spoke with the business who said that the husband approved the concrete but the wife wanted it redone. Since the husband had decided that the work was completed, and since the consumer only paid a portion of the contract, there is no refund due. 

  Customer Answer

  Date: 10/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   
  Regards, 
  
  ****** *******

  Customer Answer

  Date: 10/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards, 
  
  ****** *******
  
  David Coolidge was paid to do the job of building a 40x60 barn and I paid him upfront over $34,000. He to this date only poured a footer which cost him around $3,000. I don’t understand why he feels that he doesn’t owe me any money. If he didn’t build the barn why does he figure he gets to keep the money? The contract that he signed isn’t worth anything?  

  Business Response

  Date: 12/05/2023

  BBB spoke to David and the following was relayed: The first check the customer gave was to cover the labor. The second check was for the materials, which was delivered and is on site. The footer that the customer wanted torn out and replaced is a good footer and will support the building they wanted built. I did offer to reinforce any sections that were in question with hydraulic cement and I offered to split the cost of redoing the footers if the customer wanted them remade. I am still willing to do either of those and to finish the job as originally agreed to. There is no refund to issue as the materials were paid for and I covered the increased difference in price of approximately $2,000. The labor and concrete were also provided for that were paid for. 

  Customer Answer

  Date: 12/05/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards, 
  
  ****** *******

  Customer Answer

  Date: 12/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  The business did have materials delivered. It was $15,550 worth of materials that he did not pay for until there was criminal charges mentioned. He then paid $16,000 because of the interest from not paying right away. We could not use the materials until they were paid for and by that time approximately $5,000 worth of materials was unusable, including all 42 sheets of tin which had oxidized.  We are only interested in a refund at this time as we had someone else put the building up.  
  Regards, 
  
  ****** *******