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Business Profile

Closet Organizers

Moxie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two deposits were made in January 2022 for stylist services and clothing. Brandon D***** most recently promised a full refund via this e-mail dated 9/11/23.

    Dear ****,

    This note is severely overdue as we both know.

    I look back on this last 1.5 year and I'm just so frustrated how everything has gone. I don't want to waste time talking about myself as you have heard enough of my encounters.
    I'm just so very sorry that I was not able to give you my best. As my service and client experiences, usually described as exceptional.

    I can only assume and completely understand that you may want to cease any form of help from me right now or in the near future. ( of course if I am wrong then please let me know )

    I will happily extend a full refund for the Private Shop Sessions / Package we arranged for you along with all ship fees and alterations which were already worked in earlier. You can also keep all purchases free of charge.

    I will need to get back to you with a date when I will be able to provide payment in full. I will have this date for you by next Monday if not sooner and we can then make arrangements. I just didn't want another day to go by without you hearing from me.


    The last promise was that I would hear from her on a payment plan by September 18, 2023 but no further communication has been made by her.

    Business Response

    Date: 10/30/2023

    Good morning,  I wanted to just let you know that I have been in dialogue with the BBB this morning and that you will see a proper reply posted shortly. I am of course providing a detailed action plan for you so you have peace of mind.   Thank you ****,  Brandon D*****  Apparel Stylist  Saratoga Springs NY 

Moxie is NOT a BBB Accredited Business.

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