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Business Profile

Moving and Storage Companies

The Zone Moving and Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
       Early February I called BBB about who they would recommend for a local mover. I was given name of ZONE.  I arrange - a moving dated 2/17 at a cost of $125. a hr for 2 men for 3 hr min. On 2/17, the owner, Malcdom M*****, arrived w/his brother, his wife driving a van & Michael D**** owner of truck. During the move ???, the owner toar a part my wing back chair which I did not know came apart! After ??? the owner said - that the change would be $155.00 not $125 as he had told me, and never deducted the 150.00 deposit from ????bill of 589. That night I noticed 2 things: one that the chair did not recline ??? & also my air peyer was not there. I called him the next day about it & he never returned my ans nor return my deposit of $150.-

    Business Response

    Date: 04/25/2024

    BBB spoke to Malcolm at the business and the following was relayed:

    The customer walked the air purifier out of the building herself, that was not us and it is on camera from the apartment building. Our prices our listed on our website and it is $155 per hour and $150 deposit. We worked for 4 hours and there was an additional $25 charge for each flight of stairs we had to bring the couch down. There were three flights of stairs so that was an additional $75, which the customer was informed of and agreed to prior to us moving the couch. The chair the customer is referring to is a recliner, which the back does separate. We took apart and wrapped and put back together when we arrived. There was nothing broken or damaged. 

    Business Response

    Date: 05/03/2024

    BBB spoke to the business and the following was relayed:

    We arrived at the customer's at 9 am and left at 1 pm. We provided the service, nothing was broken and we did not carry out the air purifier. Our rates are listed on our ********** ad and that is what the customer was charged. 

The Zone Moving and Storage is NOT a BBB Accredited Business.

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