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Business Profile

Restaurants

Wheatfields Restaurant & Bar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wheatfields Restaurant & Bar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wheatfields Restaurant & Bar has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 family meals and side of meatballs for pick up on 8/21 for my son’s birthday party. Live 30 minutes away. Got home see all started eating, chicken tasted funny. Found it was severely undercooked and very pink/purple. Sent message through contact us on website that night, sent a follow up ******** message that night with photos. No response. Sent a follow up through website. No response. Sent a follow up ******** and Instagram. No response. Called last Tuesday. Spoke to Kayla/katie got all my info. ******** message was read at that point. Promised call back the next morning as she was in at 11:30. No follow up. Left voicemail Friday. Spoke to another manager Saturday. Advised Kayla would be in and they would get my refund situated and call me that night. No response. Left voicemail yesterday. Rude person Justin starts by telling me they can’t find any proof of my contacts and asked me to start again. It’s been 3 weeks, I’ve contacted 8 times multiple ways. And he tells me he can’t help me if I want to be defensive. I just want my refund since half of my family had to go hungry and my 8 year old couldn’t eat his favorite meal for his birthday.

      Business Response

      Date: 10/02/2024

      Complaint has been addressed; Refunds have been issued. Complimentary gift card for future order has been processed. 

      Wheatfields Bistro & Wine Bar, 54 Crossing Blvd Suite M, Clifton Park New York, 12065. ###-###-####

       

    Wheatfields Restaurant & Bar is NOT a BBB Accredited Business.

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