Reviews

Review Details

• Review fromSh A

  Date: 08/26/2024

  1 star
  Renter beware. Get a written contract from the start. We stored our car at this location for two years. The first year was fine till the last week. I did exactly what I was told to do - call before the last day of the month we plan to move out. I called 6 days prior to say we would be out by the end of the month. We had pulled our car out but had 3 boxes of decorations to pick up later. I went back 4 days later and the boxes were gone. I was told they had no master key for the locks they required me to purchase. I considered maybe I did do something wrong. They offered to honor the same monthly rate for the next year if I returned. Being the cheapest in the area, we decided to store only the car the second year. I did the exact same thing, calling 6 days prior to say we were moving out by the end of the month. I was told to let them know when we were completely done with the unit. 4 days later I took a picture and sent a text with a picture of the empty unit. It wasn't till two months later, we discovered we were still being charged. When I contacted them, I was told they needed to look in to if they could refund a charge. I never got a call after that. After several calls and no response, I decided to go through my credit card company. All Storage referenced a contract number to the credit card company that we never saw or signed. Without the contract, the credit card company could not pursue. I requested the contract by phone 4 times and by email 3 times. A contract was never sent - because it never existed to begin with. The policies/procedures were not consistent from the previous year. Without having an actual office, you never do anything in person. Take your chances.