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Business Profile

Trade Associations

Handcrafted Soap and Cosmetic Guild

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I renewed my business insurance and membership with this company in January and this month I closed my business and asked for a pro-rated refund of my $365 and they refused saying it was a policy. I think this is not fair or legal?

    Business Response

    Date: 06/19/2023

    It is clearly stated when a customer/member joins on our website that they need to read and understand the Bylaws; they cannot check out until they have noted that they have done this. Under Article IV, Section 6 (Resignation), our Bylaws state the following: "Any member who resigns or otherwise withdraws, voluntarily or involuntarily, from the HSCG shall cease to have any interest in the funds, assets, or activities of the HSCG and shall not be entitled to any refunds of any type or in any amount." ****** would have been required to acknowledge this and the rest of the Bylaws before she could complete her purchase. Therefore, if she did truly read the Bylaws as she stated she had, she would have seen this refund policy. 

    Customer Answer

    Date: 06/20/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *****
     

Handcrafted Soap and Cosmetic Guild is NOT a BBB Accredited Business.

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