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Business Profile

Nutrition

Truth Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May ******** Ive been a customer of ********************** for over a year. I recently placed an order and never received my product but was charged. I filled out the contact form on the Truth Nutrition website 4 times about my missing product with no reply. Not even an automated reply that someone will respond. Nothing, zero response. I also sent 4 emails with the contact us email thats listed on the Truth Nutrition website. Again, not 1 reply. I tried logging in to my account with the email address that I received my order confirmation on. When I was asked to reset my password I was prompted that there is no account associated with this email address. I then received an email that my auto subscription was to renew and the only way to cancel my subscription is to manage your subscription in your account. Again, I cant get into my account because there is no account associated with my email but Im still being charged for a subscription renewal. Im also still receiving emails to the email address that is supposedly not associated with an account. I am beyond frustrated! There is no phone number associated with this company which blows my mind! Do I have to cancel my credit card or block Truth Nutrition from debiting my account to resolve this? Im now reporting Truth Nutrition to the Better Business Bureau as the only option left to protect other consumers from being taken advantage of.Thank You, *************************

    Customer Answer

    Date: 06/20/2023

    At this time, I have been contacted directly by Truth Nutrition regarding complaint ID ********, however my complaint has NOT been resolved because: I have asked them to cancel my auto ship and future scheduled orders but they cannot confirm that this has happened. I was told they are still working through it with their Shop App. 

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

    Customer Answer

    Date: 06/23/2023

    At this time, I have been contacted directly by Truth Nutrition regarding complaint ID ********, my complaint has been resolved because:

    I was able to trouble shoot the issue on my own and final cancelled my future auto ship orders. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************

Truth Nutrition is NOT a BBB Accredited Business.

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