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Business Profile

Farm Equipment

White’s Farm Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

This profile includes complaints for White’s Farm Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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White’s Farm Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 2nd 2021 I bought a Simplicity riding lawn tractor from White’s farm supply in schaghticoke for $6,400 and some change. The day I picked it up there was a chain going to the deck not connected. Someone came out and fixed it. When I got home and went to take the machine off of the trailer the throttle control popped out of the dash. They were supposed to have checked the machine over before I took it. A month later the hydraulic system had water in it. I took it to them, they repaired it. A short time later they sent me a bill for over $600. I called and told them it was warranty. It came with a factory warranty. This season I used the machine a few times and it began to run terrible. I spoke with a tech there, I was told to run a specific carb cleaner through it. I did, seemed good for a bit then began running bad again. Tried the cleaner again. It did not work. Later it would not start at all. After some time passed it did start but ran horrible. Ran it out of fuel and refilled. Was hard to start then still ran horrible. There are other issues like the parking brake stopped latching, hydraulic lines that were rubbing through one on the cooling fan that became worn down also. I took the machine to them for repairs. Service manager says he can’t see the worn hydraulic lines or the worn fan, which is ridiculous. The biggest thing is the fuel system. They claim the issue was insects in the carburetor. I asked how that could be possible with the fuel filter in line. He accuses me of putting in bad gas. I told him I never put bad gas in it. All of my other gas equipment runs on the same gas from the same station. None have that issue. I have had several mowers over time and never had that issue. They have had the machine for almost a month. The service manager hasn’t called me in over two weeks. NONE of these issues are caused by me. ALL should be warranty. I told him the warranty or the company should pay not me, or refund me most of my money. I’m out of space

      Business Response

      Date: 10/12/2022

      BBB spoke to Greg at the business and the following was relayed: We are taking care of everything at no charge to the customer. 

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ***** ***** 

    White’s Farm Supply is NOT a BBB Accredited Business.

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