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Business Profile

Car Wash

Colonial Car Wash

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Colonial Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colonial Car Wash has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a collision in the colonial car wash shop ***** ******* **** ******* ** ****** One of their branch) last Wednesday. Their staff let me fill out a damage form and both of us got a case number from the police. The detailed information is as follows:
      Accident date and time: March 22, 2023, 12:30 pm
      Vehicle information: ******* ********** ***** ****** ******
      Nature of Damage: Car front bumper
      Description of Damage: When I just drove into their shop, I followed the staff's instructions to let my car enter the conveyor belt with my car in neutral. One truck was being washed in front of my car. But the conveyor belt suddenly bounced my car forward, causing my car to hit the front truck and break my front bumper.
      Case number from the policy: ******** 
      The series of events that followed made me want to lodge a complaint about them.
      After the accident happened, they didn't tell us immediately! So the car in front left without realizing the accident. I went to confront their staff about it and it was only then that they admitted an accident had occurred. The staff asks me to wait for 5 business days for a response because their manager was not there. I also left a message last Friday. But I have not gotten any response from their manager. Regarding the collision, both the police and their staff member agreed that this is not my fault. I am not sure if it's the front car's fault or the conveyor belt's issue or the staff's wrong instruction in the car wash, so I would like to contact them to solve this problem. I left my number, but they didn’t pick up my phone. I switched to another phone # to call, and it was answered right away. They still said that they needed to wait for the manager to respond. During this time, I inquired about the estimated repair cost at the *** body shop, which was around a couple of thousand dollars. I couldn't wait any longer. I went there to make my car look better, not to have it damaged! Their handling of this matter was extremely poor!

      Customer Answer

      Date: 04/12/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Hi, Thank you for your help!The business has contacted me directly. The manager of the Colonial Car Wash told me to go to a body shop for estimating the repair cost and then send him a copy of it so that he will pay for that.   Thanks for your help again! 

      Regards, 

      ******** **

    Colonial Car Wash is NOT a BBB Accredited Business.

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