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Business Profile

Dermatologist

Upstate Dermatology

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Amanda K

    Date: 12/05/2024

    Amanda K

    Date: 12/05/2024

    I DO NOT RECOMMEND. They proved to me today that you are just a transaction and they don't even have the decency to fix a mistake that they made. In September I was 11 minutes late to an appointment (14 minutes exactly once I got through the line to the receptionist). They told me that the doctor had already left and that I would have to reschedule since if you are more than 10 minutes late they require you to reschedule. I also want to add that I had to drive an hour to get to the appointment and had to take off from work. I inquired if there would be a fee and they advised me that there would not be since that was for no call no shows and I was there in person. Low and behold I was charged a $50 fee. At this point, I have inquired 4 times in office and 1 or 2 times over the phone. Everytime I was told it was a mistake and they promised to fix it? yet I keep getting bills. Now it is December and I received yet another bill. I called and asked to speak to a supervisor because I was tired of being assured it would be fixed and it not being corrected. I was informed they they would not waive it. First, it is a correction, not a waiver. Second, I have been told a told at minimum 4 or 5 times by their OWN employees (and not the same one) that it was their mistake and it would be corrected. Third, this has been going on for 3 months. Fourth, the "manager" who is now refusing to fix it didn't even have the decency to call me but had an employee under her call me. Fifth, I have NEVER been a no call no show ever! One time there was a confusion (my very first appointment YEARS ago) when I misunderstood and went to the wrong office. I immediately called, was assured it was okay, and immediately rescheduled. The second time I ever had an issue was this time. Both times I was in person at the office (the first time I was at the Cobleskill office). ?I DO NOT RECOMMEND THEM AT ALL. They lied to me and not follow through after assuring me several times that it would be fixed.

    Upstate Dermatology

    Date: 12/31/2024

    Good morning, ******: Thank you for bringing this to our attention. My name is Brian B****, and I am the Business Director for the Practice. I sincerely apologize for all of the inconveniences you experienced. I reached out to Billing, regarding the no-show (that you were charged, which you should not have been charged); the fee is waived. Please let me know if you receive any more bills that slip thru the system. Going forward, please contact me directly, at: ###-###-#### (my private line), should you have a question. I have walked in your shoes before, with medical centers and physician offices and know how frustrating this type of situation can be. I appreciate you expressing your concerns. I wish you a healthy upcoming New Year. Regards, Brian B., Business Director Upstate Dermatology, PC

Upstate Dermatology is NOT a BBB Accredited Business.

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