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Business Profile

Electronic Equipment Repair

King's ElectroNick's
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had taken my Google Pixel to this repair store on 3/6/25 at 11am. The guy behind the counter said they don't have those screens and will need to order, it should arrive on Tuesday 3/11/25 and be fixed then. He said total cost would be $180 and asked if I wanted to put a deposit down. I declined and said I'll pay full once everything is completed. He gave me a printed receipt and said he will call me once it's fixed. I didn't hear anything back on Tuesday. I stopped by the store on Wed morning around 11am and the store was locked. I had called and left a VM. Didn't hear back. I stopped by again today at 1030am and again store is locked. I called and left a VM. I filled out their questionnaire on the website to call me. I'm getting nervous of the unresponsiveness and I need my phone for work. At this point I just want it back whether it's fixed or not. Plus this shop needs to be honest about their working hours.

    Business Response

    Date: 04/02/2025

    Our store is a small business which is only ran by 2 people. We were closed for a week and a half due to a family emergency which required us to travel. The day we opened back up we repaired this customers phone and called the contact number she left for the device but never got an answer or a call back. We also called a few other times after and never got threw with anyone, but we still have the device at the store she’s welcome to pick it up anytime.

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have read the latest response from the store and have tried multiple times again to pick up my phone to which the store is closed/locked even tho their hrs state 8am-9pm. Its pretty ridiculous how much effort is needed to get a phone back. At this point I had to buy a new phone for work. This case complaint ID ******** can be closed. 



    Regards,



    ****** ******

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