We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gutter Installation

JNR Contractors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractors worker did a terrible job with resurfacing my basement floor in July of this year. Owner Roger Althiser seen it, apologized, promised to rectify by redoing the job, but now he will not return phone calls or reply to text messages. I really thought he was trustworthy but has proven otherwise. At this point I would like this situation resolved by completing the job or returning the money so I can hire someone else.

  • Initial Complaint

    Date:10/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/09/2024 gave contractor $1600 to buy materials for gutter covers 1/2 of contract amount of $3200 contractor hasn't done anything so I have asked for my money back all I get from him are excuses tells me will return money but keeps putting me off

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired JNR Contractors in June of 2023 to power wash, sand, stain/paint and repair our deck. We paid $3250 after the job was complete. We were unsatisfied with the job at the time because many areas were left unfinished, however, Roger the owner did send someone back to fix touchups. The winter passed and our deck now looks worse than before. The stain/paint did not adhere and is all bubbling up and coming off. The hand railing fell off, the new steps that were built had nails popping up, another set up steps was never secured. The worst in the condition of the decking floor. On April 6th 2024 I reached out to Roger of JNR and told him of our findings. He continually blames it on ******* ******** and stated someone from ******* ******** came out to our house to look at the deck. Roger sent 1 employee out to our deck at 2 different times to do some sanding of the deck. Roger goes radio silent for days and weeks. As of today, June 26, 2024 the deck has not been fixed. I have in text messages from Roger he would have it fixed with no cost to us. I asked for our money back in full to let us part ways and he does not reply. I would like this to just be over and would love to use our deck!

    Business Response

    Date: 08/09/2024

    BBB previously spoke to the business and the following was relayed: I have been there multiple times, sanded all down to make sure there was no moss or anything left. This is located in a wetland area, is close to the ground, and might be getting moisture from underneath. This has been a wet season so we have been waiting for a dry stretch to go out there. I am planning on going out there on Sunday (July 21).

    Customer Answer

    Date: 08/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    We have been reaching out to Roger at JNR Contractors since March asking for this to be fixed. We keep reaching out to him and get responses days and sometimes weeks apart. The last confirmation we had (in person with a handshake) was that the decking would be replaced on July 29th. Now we received messages they do not have the money to complete the job yet.  We expect this to be completed by Wednesday August 21st or we will have to escalate the situation. 

    Regards,

    ********* ******




JNR Contractors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.