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Business Profile

Home Renovation

Fiore & Sons Renovations, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
            Thhis company left job unfinished. Cheapiest materials and the worst job you ever seen. Nothing is straight, plugs don't work left socets open. There were big hole in the washroom nothing was done right, No INSTALATION  IN THE WALLS. And the floors were not done right you feel like you are walking on wet mud.

    Business Response

    Date: 11/15/2022

    The quality of work was done to the best of our abilities. The customer continued to purchase items that were not part of the contract and keep subtracting from the balance. They continue to ask for favors of wanting me to complete work that was not part of the contract. I fulfilled all of their needs and did everything they asked me to. Customers were constantly threatening and constantly degrading me. Customer refused to pay last payment unless I would do things that were not part of the contract. These customers were strictly bullies, and we’re not pleasant to work with. I’ve made multiple attempts to go back and fix anything that they wanted me to fix that wasn’t right I’ve done everything I could to fix to their liking. These customers were taking advantage of my kindness, and using it against me. I will not be talk to or threatened any longer. I’ve done all that I can do to make sure this was done right when I left the job everything was done she was happy and now all the sudden she’s not this is just a scam and a way to get her money back. I have multiple witnesses stating that both of them agreed and liked the work so we had to parted the job and marked it as completed. The client and I have no business with each other any longer. Thank you.

    Customer Answer

    Date: 12/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    Regards,

    **** *******


    I did not accept the response. Reason being nothing in that basement is straight nothing's in it's completed. There are several holes in the walls, open sockets and other people online have complained for the same thing. The work is very shoddy is not up to standards when you pay that kind of money you expect good service and proper work.

    Business Response

    Date: 12/08/2022

    Customer clearly has sabotaged the job and is looking to get work done for free. This is my last response to this message. Customer shook my hand and said job was complete and was very happy. I am done responding and refused to be scammed.

Fiore & Sons Renovations, LLC is NOT a BBB Accredited Business.

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