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Business Profile

Landscape Contractors

Ex3 Property Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Ernest LaDuke dba: Ex3 Property Maintenance to clear our driveway for winter 2022-2023, for a flat per season rate of $450.00. He was made aware that our handicapped ramps and driveway MUST be cleared completely as my husband uses a walker, and i cannot shovel as i have a heart problem. Needless to say, he did terrible thru the 2 storms we had. When i texted him, he said he would do better next time. Then came next time of course not done well again, his truck was broke, he didn't do what he was asked. Our neighbors driveways were all plowed down to the pavement but ours each time, the older, disabled couple (who he definitely took advantage of).! He did come back with a couple guys and snowblowed and shoveled. As I was cleaning off the car and Ernest was yacking at me, started to get very rude. I got nervous and a little scared of him with his attitude, so i went in the house. After he left, I took pictures of the way he left our property. Needless to say, i called someone else. Texted to Ernest that we found someone else, would pay him for the 2 storms ($40) each, so please refund us $370. He told me that's not how it works, i get nothing back, then blocked me.

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 2, 2022 I met with Ernest Laduke Jr of Ex3 to exchange a deposit of 250.00 for snow removal services at my property located at ** ******** ***** ******** ****. I had used him the previous season with no issue. He was great. I have a receipt for my deposit. The first storm, he contacted me and said his truck broke down. Life happens so my husband and I took care of it. Last week, before the big storm, I texted Ernie asking if his truck was fixed and he said yes. His wife posted on ******** it was just a battery. Again Ernie doesn't show up for days. I reached out to him and he said he would be there shortly. Again 24 hours goes by no Ernie, no text. Finally I get a text from him that the tire blew out on his snowblower. I told him we had it covered. My husband and I paid him for a service he did not provide so we asked for our full deposit back and he has not responded. We had to contract with someone else because Ernie is no longer reliable and refuses to communicate with us. I can provide a copy of my receipt as well as all of the text messages if necessary

    Business Response

    Date: 01/09/2023

    BBB spoke with Ernie who asked that you call him to work out how you want to handle this.

    Customer Answer

    Date: 01/10/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed Before I submitted a complaint to the better business bureau, i contacted Mr. LaDuke and requested a refund.  He did not respond that is why I filed a complaint.  The resolution to my request is a full refund of my deposit. Not for me to contact him.  

    Regards, 

    ***** ****** 

Ex3 Property Maintenance is NOT a BBB Accredited Business.

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