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Business Profile

Mailing Services

Union Street Office

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While I was mailing a package employee named Jack said do you mind if I ask you what’s inside, even though no associate has never asked before about the contains of packages I oblige and I said it’s just a Sacagawea coin he said do you want insurance and I said no it was just a dollar coin. It doesn’t have any special markings or anything so I don’t think it’s worth anything and he said, those coins are going for $2400 each. He pulled his phone out of his pocket and searched about the coin and said this is what the gold is right now it’s a gold coin and I was like it’s a gold dollar coin my sister and I collect them. He also asked me if I was sure you still wanted to send it now that you know what the value is and I said yeah of course. I told him that I had a few of them at home. He said call ****** coin in Albany and they will be able to appraise it for you and give you a price. He said you won’t get the full 2400 but you’ll get a substantial amount. He said instead of sending it ***** will send it *** so I prepackaged it and one of the smaller brown envelopes and I close that and then he got the bigger white envelope got the receipt and said he was gonna put everything together so it didn’t get lost and said I was all set. I left. I didn’t watch him seal it Because I’ve been a customer before I didn’t feel like I would need to. When the packaged arrived to its intended location the package was sealed and the coin. After speaking with the owner he stated that I file a complaint against *** and that he would get back to me, It has been several months and he has not returned my call to resolve this issue.

Union Street Office is NOT a BBB Accredited Business.

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