We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Imperial Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked in on 2/27/24. At approximately 1-2pm. The room was filthy heroine bags left on the table bed hadn been made hair in toilet and since dirt in tub. The lady next door was complaining of bed bugs. I asked maintenance to clean the room she tried to clean I up but was refusing to give towels or bedding. She finally gave it at about 4pm. At 7:08pm I took a picture of a bedbug on my bedding. I asked for my 90.00 back as they put my life and housing at risk for carrying these back to my home. They refused go give me my money bk. Refuse to give me managements name or let me speak with them.

    Business Response

    Date: 04/09/2024


    We received a complaint that was assigned an ID of ********. **** ***** checked in on 2/27/2024
    at 12:36 pm at our facility and was assigned room number 21 9. She paid $80 for one night, not $90
    as she claimed, there is proof of this in the registration card.
    She checked in early, not around 1-2pm as she claimed. Our check-in time is after 2pm, we
    typically charge an early check-in fee, but we did not charge her for that. We do not refuse to give
    services to our guests. We did not receive complaints about bed bugs for 219 prior to receiving the
    letter, but we still took it seriously and treated 21 9 for bed bugs. The two rooms next to her on each
    side of her were registered to male customers who had been staying at our facility for a long time.
    So we do not know who the "the lady next door" is that she is referring to. We have a sign in the
    office that says NO REFUNDS, she spent at least 7 hours after renting the room, so we could not
    refund her after she spent a long time in the room.
    If you have any questions, please call me at *** ************send me an email at
    ***************** ****
    Thank you





Imperial Motel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.