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Business Profile

Online Retailer

Catch Pokeball

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/07/2024 I placed an order on the company's website for a ********. My card was charged $57.00 and I paid an additional $8.00 for insurance on the package. The company's website says that you will receive your item within 5-8 business days, and that it may take up to 4 days to process the order. I was aware that it was 3 weeks before Christmas and that the item may take up to perhaps 8 weeks to be received due to it being a garment that is likely made after the order is placed. I have emailed them twice since then and been given a 17 Track tracking number which showed a slow progression from the "country of origin" (China, which no information was provided on the website, about it being produced overseas and perhaps taking longer due to this fact). They have since emailed the *** tracking number I have listed. It doesn't work. It is now February 15, 2025 and I have no garment and a tracking number that doesn't tell me anything. I personally would like a full refund, and I believe this website should be shut down before they take anyone else's money and run, as they have appeared to have done to me.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this vendor on November 11, paying $60.42 with ***** ***. I received a shipping notice with a **** tracking number that is NOT an actual **** number. I can "track" the package to the area in which I live in which supposedly arrived 12/13. There has been no movement or update since then. I have contacted the vendor and received email back saying they were checking on it and then have not been able to make any contact with them since. I used ************************* to communicate with the customer service rep.

Catch Pokeball is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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