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Business Profile

Ophthalmology

Ophthalmic Consultants of the Capital Region

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/9/22
    Complaint against: Riverfront Optical at Ophthalmic Consultants
    670 Franklin Street, Schenectady, NY 12305
    Phone ************ Amount Paid: $239.00
    On the 11/3/22 I visited the eye doctor at the Riverfront Optical. She recommended me to use progressive glasses to be able to play tennis comfortably. I had been using 2 different glasses to read and distance, $60 from Americas Best. The sales lady at the counter, Tina P, assured me that progressives are very good and that her company makes the lences with better glasses than anybody else. She also assured me that if I am not comfortable with it she would adjust it to fit and suit my vision. It cost me $239. I agreed and paid relying on her and the doctor's assurances that I will be able to see and read better with progressives. Three weeks later I received my glasses and when I said it is not very clear she said that I should try for a while and will get used to it. The glasses gave blurred vision and impeded driving to the extent that I started getting head aches and was about to get into on accident entering the wrong way when road lines blurred. Upon complaining the Tina said that the readings may be wrong. Tested again and the reading was the same. "Progressives are not for everybody. It did not suit you. So, we will make a distance glasses for the same money. But, for reading glasses you should pay $109."
    My bone of contention is: 1. If you know that progressives are not for all then why even make a policy of ;no refund at all;? Talking of policy they are right but is it ethical?
    2. If you take extra money for progressives and when it does not suit a customer why charge for the second glass? Isn't progressive 2 glasses in one? Give me my 2 glasses back or the refund.
    3. Bottom line is when a customer buys a product they believe your recommendation and rely upon the product. If it is faulty are you not accountable despite your crooked policy?
    I request you, kindly to, look into the crooked, greedy sales practices of the above said business to make sure that they will not rip off more of the senior citizens like me. And I want my money back which they have taken for a ride in the name of 'policy'
    Thanks very much, ***** *******

Ophthalmic Consultants of the Capital Region is NOT a BBB Accredited Business.

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