Reviews

Review Details

• Review fromBrian P.

  Date: 08/09/2022

  1 star

  Brian P.

  Date: 08/09/2022

  Beware of this businesses new practices!! We
  called AllStar plumbing to request an estimate to
  change one (1) out door water spiket. When
  asked, they refused to provide any type of rough
  estimate over the phone. They have a mandatory
  $99 service fee to come out. Within 1 minute of
  being here the plumber provided a price of $560
  plus the $99 service fee. Nearly $700 to perform a
  job that takes less than an hour and less than $30
  in parts! I respect their profession however, I think
  that when a customer calls and asks for a rough
  estimate on a non-complicated, straightforward
  job such as replacing a water spiket and the
  company states we must charge you $99 to come
  out and give you a quote that is astronomical, it is
  inherently unfair to the customer. I understand
  service calls and the need for them but when you
  use them to push people into unfair pricing that's
  not professional and not ethical.
  I spoke with the manager who was surprisingly
  very rude and not willing to resolve the situation
  and not willing to understand the customers
  perceptive. He stated the receptionist doesn't
  handle pricing and doesn't know the prices. I
  asked what their hourly rate is and he stated it's
  all priced as "flat rate". (Then why not have a
  manager contact the customer back who is
  asking for a rough estimate? There was no
  evaluation needed on this job request). He was
  also extremely upset that I said I would leave a
  negative review. I think there will be many more
  negative reviews to come.
  ***Also important to know…. We used them prior
  and they didn't have this policy in place and the
  owner actually provided a price over the phone as
  it was another straightforward job request!****
  Unfortunately, I can't recommend a company that
  drives around quotes unfair prices and uses the
  mandatory fee as leverage to help get their
  ridiculous pricing.

  All Star Plumbing, Inc.

  Date: 08/15/2022

  Hi *****,
  I am so sorry that you had this experience. We strive to deliver the very best experience to our customers every day on every call. As I'm sure our office explained to you, we simply do not give pricing over the phone any longer because too often, something can be missed that is vital to the job that the customer may not even know about until we get eyes on the situation. Furthermore, we offer a comprehensive home safety inspection with each service call to not only verify exactly what options you have for the desired repair, what can be done to ensure this repair will be long lasting and also to address anything that may pop up in the future unexpectedly. We've had great success with our process and have found that we can be much more accurate than we could be shooting random prices out over the phone.
  The repair in question is a routine repair that we perform hundreds of times each season, with little to no push back on pricing. I'm not saying that you are wrong for feeling the way you do, it's just that I'm not willing to change our policy for the very small percentage of people who have a problem with it.
  I'm sorry that we are not a good fit for you, however, we would be thrilled for the opportunity to change your mind. In the event that you would like to move forward with the repair, we would be happy to circle back to you and get that done. I promise you will be happy with our service and knowing you won't have to worry about that outside faucet for years to come.