Reviews
This profile includes reviews for Empire Pools & Billiards's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLinda K
Date: 05/11/2023
1 starHorrible experience. Hired him to replace our pool liner which we probably could have done a better job ourselves. Rick is not dependable or professional and when you call him out on his work he’s gets abusive verbally. I have the texts from him to prove it. No shows, excuses and a wrinkled pool liner is what you’ll get if you hire him. Don’t make the mistake we made choose someone else.Review fromKimberly H
Date: 07/25/2022
1 starKimberly H
Date: 07/25/2022
This guy is just AWFUL to deal with. He refuses to talk to you, doesn’t even tell you his name! He tells you when you call his business number to only text him, probably because he has zero people skills. I explained that I was moving into a new house & needed my table moved from old house to new house. We thought we would close on our house sooner & have time to carpet but didn’t end up closing until a Friday & carpet people could only do Tuesday. Pool table will be going over the carpet & so carpet has to go first. I asked if he could just take the table down on Monday & come back a different day that worked for him. I wasn’t canceling the job, just asking if it would be easier to take down & hold it until he could come back to put it together OR do the whole job at one time on a different day all together. All of this mind you has to be done over text because he refuses to answer his phone. Instead he texts a HUGE novel about how he’s not going to break the job up in two so he’s going to cancel me because he’s booked solid, but it’s $100 extra to come back but he’s leaving for vacation in a week to which I say okay that’s fine, when will you be back? He refuses to tell me when he’ll be back & proceeds to text me another novel explaining how it’s been a long hot week, he’s only replying to me out of politeness because it’s his day off, he doesn’t want to think about customers on his vacation OR when he gets back from vacation because he doesn’t care about what anybody does, and that he’s been doing this 20 years & good luck finding someone else. The whole time I'm trying to call him & asking him to call me but he only texts. He clearly doesn’t like people, doesn’t want to talk to people & doesn’t really want to work with people. When I tell him that he’s unprofessional he claims that no one else has complained about the way he does business–I found 2 other people on BBB that gave him a 1-star rating & said the very same thing! WHAT A JERK!
Empire Pools & Billiards
Date: 08/02/2022
I'm sorry you did not like my answer we are extremely busy with swimming pools and pool tables And we are at the time we were 3 weeks out and This is just an example of a customer who cannot get their way and their way and wants to complain and and then I canceled them because I'm not gonna deal with it because I'm so busy This is very Alarming that people have tornado films because they can't get their way because they're in a situation and they expect somebody to just drum and get them out of it. I don't work that way I had customers well ahead of her and I better her and I will not move things around just because one customer needs something need something their way. Go do business with somebody else you can boss around I was very forward with you I told you exactly what the deal was via text via phone call it doesn't matter it would have been the same.. I don't answer my phone because I am constantly on the job site and you call me after hours and I will definitely not answer the phone after hours so I have people texted me and I promptly answered your text every time you text me. I don't do business by allowing customers to walk all over me maybe you could find a business that does have a good day but this review as far as I'm concerned is false inaccurate and blatant lie and lie if you ask meEmpire Pools & Billiards
Date: 08/02/2022
And name calling and assumptions of personalities proves that the type of person I'm dealing with is legitimately what I thought and not somebody I wanna do business with so take your comments and go find somebody else find somebody else because if you want to call people jerks and other names that's kind of childish they ask me
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.