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Business Profile

Doll Houses

Greenleaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doll Houses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a doll house kit on November 28, 2022. Paid $91.75 and the order number is #*****. The doll house kit has warped parts and instructions are flawed. The phone number to the company in the instructions is incorrect also. Tried to resolve this with email conversations but they will not refund me. They said I would have to send it back. I have started putting this kit together and that makes that option unacceptable. When I did find the correct phone number nobody would answer and the voice mailbox says it is full.

    Business Response

    Date: 03/02/2023

    Hello.  Please see the email conversation with the customer in the link below.  We have a thirty day return policy and this kit was delivered in NOV.  Still, I offered to take the product back, and because of the time frame, issue him a full store credit.  I also offer to send him whatever parts were damaged if he chose to keep the kit.  His response was that he wants to keep the product AND get a full refund or he will report me to the BBB. It is our policy that we only issue refunds if the merchandise is returned to prevent this kind of extortion.  If he doesn't want it and can't use it, I'm sorry and will gladly accept the return.  

    Business Response

    Date: 03/09/2023

    I have fully refunded the customer though it was 60 days after our return window.  He has both the product and the money.  Please see the attached.  

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    We have received the refund, thank you. 



    Regards,



    ******* *******








  • Initial Complaint

    Date:12/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to cancel order two days before it shipped. Refused to respond to emails (sent 7), didn't answer phone. Product is garbage. They are clearly a scam company

    Business Response

    Date: 01/11/2023

    The email address attached to the order is ******************.  I find no email history from this customer though he is saying that he emailed us seven times.  No cancelation request or return request.  If the customer would like to return the product we'll issue them a full refund. 

     

    Thanks,

     

    Dean

    Business Response

    Date: 01/24/2023

    The customer was sent a prepaid label and the item has been returned.  We issued a full refund on 1/19/2023.  Please see attached image.  

Greenleaf is NOT a BBB Accredited Business.

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